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Current version by: L Pfaff ,

Text:

@ninamarie , Nina, If phone did not experience liquid or physical damage, unresponsive screen may either be caused by a glitch in the firmware or hardware and can be fixed by factory/hard reset according to the forum link #1 below. If after reset still not cooperating probable defective screen/digitizer or loose/bad plug/wire connection. Clean with a Qtip dampened min. 90% Isopropyl Alcohol and make sure all connections are seated well. You can use the links below to disassemble your device and clean the cable connections and reseat them to make good connection and try phone. Still a problem probable defective screen/digitizer replacement required. Link #3 is a replacement screen assy. which you can also do a sarchsearch for better pricing perhaps. Good luck.
@ninamarie , Nina, If phone did not experience liquid or physical damage, unresponsive screen may either be caused by a glitch in the firmware or hardware and can be fixed by factory/hard reset according to the forum link #1 below. If after reset still not cooperating probable defective screen/digitizer or loose/bad plug/wire connection. Clean with a Qtip dampened min. 90% Isopropyl Alcohol and make sure all connections are seated well. You can use the links below to disassemble your device and clean the cable connections and reseat them to make good connection and try phone. Still a problem probable defective screen/digitizer replacement required. Link #3 is a replacement screen assy. which you can also do a sarchsearch for better pricing perhaps. Good luck.
 
I hope this helped you out, if so let me know by pressing the helpful button.
 
http://thedroidguy.com/2016/01/samsung-galaxy-s6-edge-plus-screen-is-unresponsive-other-touch-screen-issues-1054028
 
https://www.youtube.com/watch?v=eNO_feON6UM
 
https://www.amazon.com/s/ref=nb_sb_noss/157-0137017-7978478?url=search-alias%3Dmobile&field-keywords=LCD+display+Digitizer+touch+screen+Assembly+For+Samsung+Galaxy+S6+Edge+Plus

Status:

open

Original post by: L Pfaff ,

Text:

@ninamarie , Nina, If phone did not experience liquid or physical damage, unresponsive screen may either be caused by a glitch in the firmware or hardware and can be fixed by factory/hard reset according to the forum link #1 below. If after reset still not cooperating probable defective screen/digitizer or loose/bad plug/wire  connection. You can use the links below to disassemble your device and clean the cable connections and reseat them to make good connection and try phone. Still a problem probable defective screen/digitizer replacement required. Link #3 is a replacement screen assy. which you can also do a sarch for better pricing perhaps.  Good luck.

I hope this helped you out, if so let me know by pressing the helpful button.

http://thedroidguy.com/2016/01/samsung-galaxy-s6-edge-plus-screen-is-unresponsive-other-touch-screen-issues-1054028

https://www.youtube.com/watch?v=eNO_feON6UM

https://www.amazon.com/s/ref=nb_sb_noss/157-0137017-7978478?url=search-alias%3Dmobile&field-keywords=LCD+display+Digitizer+touch+screen+Assembly+For+Samsung+Galaxy+S6+Edge+Plus

Status:

open