Skip to main content

Fix Your Stuff

Right to Repair

Parts & Tools

Help

Current version by: mayer (vote details) ,

Title:

Internal keyboard and trackpad not working

Text:

I am currently using a Macbook Pro 13”retina 2015.
 
I usually use my Mac in bootcamp for work purposes (Windows). I connect my MacBook to an external HDMI monitor and use a USB mouse & keyboard.
I usually use my Mac in bootcamp for work purposes (Windows). I connect my MacBook to an external HDMI monitor and use a USB mouse & keyboard.
 
It worked fine, until after awhile, I turned on my Mac to then use the built-in keyboard and trackpad both were not working. The only key working was the power key. I could not enter recovery mode or use any start up command keys since the keyboard was unresponsive. It only worked with my USB (Logitech) external keyboard and mouse.
 
The trackpad was not detected in system preferences. The weird thing is it still force shutdown when I enter combination: shift+control+option+power button (so the keyboard is kinda working). In some cases, when trying to log on, a bluetooth device search tab appears.
 
I went to the Apple Store to get it serviced. The technician reinstalled my OS and formatted the drive. The built-in keyboard and mouse worked! And after using my external keyboard and mouse, everything stopped working again. He did not really know the cause of this problem.
 
I'm pretty sure this isn't a hardware issue as stated above, the shift+control+option+power button still works. I think there may be some error or setting problems.
 
Note: I have never dropped fluid onto my laptop or dropped it
 
Would really appreciate any help to resolve this issue. Thanks

Device:

MacBook Pro 13" Retina Display Early 2015

Status:

open

Accepted Answer:

385305

Edit by: Dan ,

Title:

Internal keyboard and trackpad not working

Text:

I am currently using a Macbook Pro 13”retina 2015.
 
So iI usually use my macMac in bootcamp for work purposespurposes (Windows). I connect my macbookMacBook to an external HDMI monitor and use a USB mouse and& keyboard. It worked fine, until after awhile, i turned on my mac and the built-in keyboard and trackpad were not working. The only key working was the power key. I could not enter recovery mode or used any start up command keys since the keyboard was unresponsive. It only worked with my USB( logitech) external keyboard and mouse.
So iI usually use my macMac in bootcamp for work purposespurposes (Windows). I connect my macbookMacBook to an external HDMI monitor and use a USB mouse and& keyboard. It worked fine, until after awhile, i turned on my mac and the built-in keyboard and trackpad were not working. The only key working was the power key. I could not enter recovery mode or used any start up command keys since the keyboard was unresponsive. It only worked with my USB( logitech) external keyboard and mouse.
 
NoIt worked fine, until after awhile, I turned on my Mac to then use the built-in keyboard and trackpad was detected in system preferencesboth were not working. The weird thing is it still force shutdown when ionly key working was the power key. I could not enter combination: shift+control+option+power button (sorecovery mode or use any start up command keys since the keyboard is kinda working). In some cases, when trying to log on, a bluetooth device search tab appearswas unresponsive. It only worked with my USB (Logitech) external keyboard and mouse.
NoIt worked fine, until after awhile, I turned on my Mac to then use the built-in keyboard and trackpad was detected in system preferencesboth were not working. The weird thing is it still force shutdown when ionly key working was the power key. I could not enter combination: shift+control+option+power button (sorecovery mode or use any start up command keys since the keyboard is kinda working). In some cases, when trying to log on, a bluetooth device search tab appearswas unresponsive. It only worked with my USB (Logitech) external keyboard and mouse.
 
IThe trackpad was not detected in system preferences. The weird thing is it still force shutdown when I enter combination: shift+control+option+power button (so the keyboard is kinda working). In some cases, when trying to log on, a bluetooth device search tab appears.

I
went to the apple storeApple Store to get it serviced. The technician reinstalled my OS and formatted Mac. the inbuiltdrive. The built-in keyboard and mouse worked. andworked! And after using my external keyboard and mouse, everything stopped working again. He did not really know the cause of this problem.
IThe trackpad was not detected in system preferences. The weird thing is it still force shutdown when I enter combination: shift+control+option+power button (so the keyboard is kinda working). In some cases, when trying to log on, a bluetooth device search tab appears.

I
went to the apple storeApple Store to get it serviced. The technician reinstalled my OS and formatted Mac. the inbuiltdrive. The built-in keyboard and mouse worked. andworked! And after using my external keyboard and mouse, everything stopped working again. He did not really know the cause of this problem.
 
I'm pretty sure this isn't a hardware issue as stated above, the shift+control+option+power button still works. I think there may be some error or setting problems.
 
Note: iI have never dropped fluid onto my laptop or dropped it
Note: iI have never dropped fluid onto my laptop or dropped it
 
Would really appreciate any help to resolve this issue. Thanks

Device:

MacBook Pro 13" Retina Display Early 2015

Status:

open

Edit by: Dan ,

Title:

Internal keyboard and trackpad not working

Text:

I am currently using a Macbook Pro 13inch retina13”retina 2015.
I am currently using a Macbook Pro 13inch retina13”retina 2015.
 
So i usually use my mac in bootcamp for work purposes. I connect my macbook to an external HDMI monitor and a USB mouse and keyboard. It worked fine, until after awhile, i turned on my mac and the built-in keyboard and trackpad were not working. The only key working was the power key. I could not enter recovery mode or used any start up command keys since the keyboard was unresponsive. It only worked with my USB( logitech) external keyboard and mouse.
 
No trackpad was detected in system preferences. The weird thing is it still force shutdown when i enter combination: shift+control+option+power button (so the keyboard is kinda working). In some cases, when trying to log on, a bluetooth device search tab appears.
 
I went to the apple store to get it serviced. The technician reinstalled my OS and formatted Mac. the inbuilt keyboard and mouse worked. and after using my external keyboard and mouse, everything stopped working again. He did not really know the cause of this problem.
 
I'm pretty sure this isn't a hardware issue as stated above, the shift+control+option+power button still works. I think there may be some error or setting problems.
 
Note: i have never dropped fluid onto my laptop or dropped it
 
Would really appreciate any help to resolve this issue. Thanks

Device:

MacbookMacBook Pro 13inch retina13" Retina Display Early 2015
MacbookMacBook Pro 13inch retina13" Retina Display Early 2015

Status:

open

Original post by: rickythen ,

Title:

Internal keyboard and trackpad not working

Text:

I am currently using a  Macbook Pro 13inch retina 2015.

So i usually use my mac in bootcamp for work purposes. I connect my macbook to an external HDMI monitor and a USB mouse and keyboard. It worked fine, until after awhile, i turned on my mac and the built-in keyboard and trackpad were not working. The only key working was the power key. I could not enter recovery mode or used any start up command keys since the keyboard was unresponsive. It only worked with my USB( logitech) external keyboard and mouse.

No trackpad was detected in system preferences. The weird thing is it still force shutdown when i enter combination: shift+control+option+power button (so the keyboard is kinda working). In some cases, when trying to log on, a bluetooth device search tab appears.

I went to the apple store to get it serviced. The technician reinstalled my OS and formatted Mac. the inbuilt keyboard and mouse worked. and after using my external keyboard and mouse, everything stopped working again. He did not really know the cause of this problem.

I'm pretty sure this isn't a hardware issue as stated above, the shift+control+option+power button still works. I think there may be some error or setting problems.

Note: i have never dropped fluid onto my laptop or dropped it

Would really appreciate any help to resolve this issue. Thanks

Device:

Macbook Pro 13inch retina 2015

Status:

open