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Current version by: jayeff ,

Text:

Hi,
 
I assume you mean that you cannot 'play' DVDs or CDs .
 
Does the tray power in and out? Is the DVD/CD disc rotating in the drive when inserted?
 
If so it may just be that the laser lens in the DVD/CD drive is dirty and needs to be cleaned.
 
Here is a link that shows to whow to do it. It is not for your exact model but it should be close enough to guide you.
Here is a link that shows to whow to do it. It is not for your exact model but it should be close enough to guide you.
 
https://www.youtube.com/watch?v=wayZD49aw9c

Status:

open

Original post by: jayeff ,

Text:

Hi,

I assume you mean that you cannot 'play' DVDs or CDs .

Does the tray power in and out? Is the DVD/CD disc rotating in the drive when inserted?

If so it may just be that the laser lens in the DVD/CD drive is dirty and needs to  be cleaned.

Here is a link that shows to w to do it. It is not for your model but it should be close enough to guide you.

https://www.youtube.com/watch?v=wayZD49aw9c

Status:

open