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Current version by: Brian B ,

Title:

No speaker sound or headphone sound?

Text:

Hello,

After replacing the battery in my iphone 5s I ran into a mess of problems.  Though the touch ID stopped working, I am not concerned.  I noticed both the speaker and the headphone jack stopped working.  I can get sound out of the lightning port as well as bluetooth audio, and audio out of the ear piece in calls.

Does this mean I should replace the dock connector and speaker?  Is there perhaps a damaged ribbon cable?

Device:

iPhone 5s

Status:

open

Accepted Answer:

287409

Original post by: Brian B ,

Title:

No speaker sound or headphone sound?

Text:

Hello,

After replacing the battery in my iphone 5s I ran into a mess of problems.  Though the touch ID stopped working, I am not concerned.  I noticed both the speaker and the headphone jack stopped working.  I can get sound out of the lightning port as well as bluetooth audio, and audio out of the ear piece in calls.

Does this mean I should replace the dock connector and speaker?  Is there perhaps a damaged ribbon cable?

Device:

iPhone 5s

Status:

open