Current version by: Nick, [deleted], BenZ78, and jayeff (vote details)

Title:

I can't turn my surface book on

Text:

I used the surface book one evening and put it to sleep with the power adapter connected. The next morning I was unable to turn it back on again.

The detach button on the keyboard is constantly lit red and I can't detach the tablet from the keyboard.

I tried the one button and two button methods described by Microsoft to reset the device without success.

The device appears dead if it was not for the red detach light.

Is there another way to hard reset the device or to make it reboot?

Device:

Microsoft Surface Book

Status:

open

Accepted Answer:

Original post by: Leo

Title:

I can't turn my surface book on

Text:

I used the surface book one evening and put it to sleep with the power adapter connected. The next morning I was unable to turn it back on again.

The detach button on the keyboard is constantly lit red and I can't detach the tablet from the keyboard.

I tried the one button and two button methods described by Microsoft to reset the device without success.

The device appears dead if it was not for the red detach light.

Is there another way to hard reset the device or to make it reboot?

Device:

Microsoft Surface Book

Status:

open