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Original post by: Jimfixer ,

Text:

There are several good programs like Spybot search and destroy , Malwaresbytes ,to remove spyware and malware ,once installed and updated you can run them in safe-mode for best results. The best way however to completely remove a virus is to reformat your computer remember to save and back up all important info before attempting to reformat

https://www.youtube.com/watch?v=mME9VLT7-xw

this shows how to format.  Hope this helps

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