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Original post by: jon adir ,

Title:

Gray band on one side of Scan

Text:

My neat desk scanner still basically works fine but repeatedly there is either a gray band on the left side of the front page or that same band is simply a poor scan.

Cleaning sand recalibrations sometime will correct the problem for a day or two and then it returns.  Reloaded software and drivers but no effect .

By the way I use mine on Macbook pro.

Any Ideas?  Neat support is so unhelpful and mostly unresponsive.

Thanks.

Device:

NeatDeskā„¢ Desktop Scanner

Status:

open