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Current version by: oldturkey03 (vote details) ,

Title:

Can't hear my phone calls. How to fix it?

Text:

Hello guys.

I live in Ukraine. My friend from California bought iphone 6 and brought it to me, so have no possibility to return it back to Apple, we haven't got autorized apple distributors.

After unboxing I recovered it with my iphone 5s backup . And tried to make a call, all I heard was Nothing. Another person always hear me well but I don't hear anything even if I switch to the speaker and headphones as well.

I tried to use skype. it works I do hear everything. So made a conclusion that my earpiece works as well as speakerphone, because it works in youtube app and etc.

What I've already tried:

- Restore it from iTunes (3 times)

- Tried another sim card of another carrier.

- My sim card works in iphone 5s, checked all the problems might be related to carrier.

- Chatted with Apple support (2 consultants, 1 supervisor, all options exhausted)

I found smth related to my question here [post|59246], but in my situation speakerphone doesn't work also while calling and I'm sure my earpiece is not broken, it's some kinda software bug, that makes my phone a brick

Maybe smb have faced with such issue and can suggest something valuable,

thank you

p.s. sorry for my English

Device:

iPhone 6

Status:

open

Accepted Answer:

256249

Edit by: Lexa Hall ,

Title:

SOLVED: Can'tCan't hear my phone calls. How to fix it?
SOLVED: Can'tCan't hear my phone calls. How to fix it?

Text:

Hello guys.
 
I live in Ukraine. My friend from California bought iphone 6 and brought it to me, so have no possibility to return it back to Apple, we haven't got autorized apple distributors.
 
After unboxing I recovered it with my iphone 5s backup . And tried to make a call, all I heard was Nothing. Another person always hear me well but I don't hear anything even if I switch to the speaker and headphones as well.
 
I tried to use skype. it works I do hear everything. So made a conclusion that my earpiece works as well as speakerphone, because it works in youtube app and etc.
 
What I've already tried:
 
- Restore it from iTunes (3 times)
 
- Tried another sim card of another carrier.
 
- My sim card works in iphone 5s, checked all the problems might be related to carrier.
 
- Chatted with Apple support (2 consultants, 1 supervisor, all options exhausted)
 
I found smth related to my question here [https://www.ifixit.com/Answers/View/59246/I+can't+hear+my+phone+calls+unless+I+put+it+on+speaker.|link to the topicpost|59246], but in my situation speakerphone doesn't work also while calling and I'm sure my earpiece is not broken, it's some kinda software bug, that makes my phone a brick
I found smth related to my question here [https://www.ifixit.com/Answers/View/59246/I+can't+hear+my+phone+calls+unless+I+put+it+on+speaker.|link to the topicpost|59246], but in my situation speakerphone doesn't work also while calling and I'm sure my earpiece is not broken, it's some kinda software bug, that makes my phone a brick
 
Maybe smb have faced with such issue and can suggest something valuable,
 
thank you
 
p.s. sorry for my English

Device:

iPhone 6

Status:

open

Edit by: Addison Grant ,

Title:

Can'tSOLVED: Can't hear my phone calls. How to fix it?
Can'tSOLVED: Can't hear my phone calls. How to fix it?

Text:

Hello guys.

I live in Ukraine. My friend from California bought iphone 6 and brought it to me, so have no possibility to return it back to Apple, we haven't got autorized apple distributors.

After unboxing I recovered it with my iphone 5s backup . And tried to make a call, all I heard was Nothing. Another person always hear me well but I don't hear anything even if I switch to the speaker and headphones as well.

I tried to use skype. it works I do hear everything. So made a conclusion that my earpiece works as well as speakerphone, because it works in youtube app and etc.

What I've already tried:

- Restore it from iTunes (3 times)

- Tried another sim card of another carrier.

- My sim card works in iphone 5s, checked all the problems might be related to carrier.

- Chatted with Apple support (2 consultants, 1 supervisor, all options exhausted)

I found smth related to my question here [https://www.ifixit.com/Answers/View/59246/I+can't+hear+my+phone+calls+unless+I+put+it+on+speaker.|link to the topic], but in my situation speakerphone doesn't work also while calling and I'm sure my earpiece is not broken, it's some kinda software bug, that makes my phone a brick

Maybe smb have faced with such issue and can suggest something valuable,

thank you

p.s. sorry for my English

Device:

iPhone 6

Status:

open

Original post by: weareeachother ,

Title:

Can't hear my phone calls. How to fix it?

Text:

Hello guys.

I live in Ukraine. My friend from California bought iphone 6 and brought it to me, so have no possibility to return it back to Apple, we haven't got autorized apple distributors.

After unboxing I recovered it with my iphone 5s backup . And tried to make a call, all I heard was Nothing. Another person always hear me well but I don't hear anything even if I switch to the speaker and headphones as well.

I tried to use skype. it works I do hear everything. So made a conclusion that my earpiece works as well as speakerphone, because it works in youtube app and etc.

What I've already tried:

- Restore it from iTunes (3 times)

- Tried another sim card of another carrier.

- My sim card works in iphone 5s, checked all the problems might be related to carrier.

- Chatted with Apple support (2 consultants, 1 supervisor, all options exhausted)

I found smth related to my question here [https://www.ifixit.com/Answers/View/59246/I+can't+hear+my+phone+calls+unless+I+put+it+on+speaker.|link to the topic], but in my situation speakerphone doesn't work also while calling and I'm sure my earpiece is not broken, it's some kinda software bug, that makes my phone a brick

Maybe smb have faced with such issue and can suggest something valuable,

thank you

p.s. sorry for my English

Device:

iPhone 6

Status:

open