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Current version by: Arjun Roychowdhury ,

Text:

Thank you for your response.
 
I've been following this up aggressively and Apple has escalated me to their next level of support folks - I had a call this morning. I'll keep you posted with details as they progress.
 
I video recorded what was going on when Apple kept telling me it was a 3rd party installed software problem - https://www.youtube.com/watch?v=kMy1Hxh8ttE .
 
No, I haven't gotten around replacing either the HDD or memory yet - I hope apple just swaps my iMac - its an expensive paperweight for me right now.

Status:

open

Original post by: Arjun Roychowdhury ,

Text:

Thank you for your response.

I've been following this up aggressively and Apple has escalated me to their next level of support folks - I had a call this morning. I'll keep you posted with details as they progress.

I video recorded what was going on when Apple kept telling me it was a 3rd party installed software problem - https://www.youtube.com/watch?v=kMy1Hxh8ttE .

Status:

open