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We've had our Kenmore Elite for almost 11 years and 2 months ago it started throwing the F02 error. We called Sears and then cancelled to try and fix it ourselves. We pulled the washer away from the wall and tipped it back to reduce the amount of water that would come out when we opened the trap. We cleaned the trap and got a lot of gunk with toothpicks and some small screws in there. Put it back together and that wasn't it. We cleaned the outside drain hose and found gunk that was so thick, it looked like rubber. That still wasn't it. Cleaned the inside hose. Nope. Cleaned the rubber boot with the ball in it. Still no love. While the boot was out, I reached up in the hole and felt a thick wire and it seemed to be loose and rusty. It was not real bendable but I got it out. It was an underwire from a bra. Back together and again, not it. We decided to buy the pump motor from Amazon. $72 with 2 day shipping. Got the water out of the trap and took out the one screw for the pump but left the hoses attached. Removed the 3 screws holding the motor on and transferred the black seal washer to the new motor. Put it back together and it's finally working. Fixed in time for Thanksgiving. The clothes were beginning to pile up. Thanks for the help from everyone in the thread.
== Update ==
 
I just want to remind everyone that this error is about "time". The time it's taking to drain is too long for the programming. That's and you need to be 100% sure there are no obstructions and that the pump motor is not only working, but working at full speed. Our problems (described above) was that the pump worked too slow. Replacing it worked for us, but we had already assured ourselves that the rest of the drain path was clear.

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Edit by: sales ,

Text:

We've had our Kenmore Elite for almost 11 years and 2 months ago it started throwing the F02 error. We called Sears and then cancelled to try and fix it ourselves. We pulled the washer away from the wall and tipped it back to reduce the amount of water that would come out when we opened the trap. We cleaned the trap and got a lot of gunk with toothpicks and some small screws in there. Put it back together and that wasn't it. We cleaned the outside drain hose and found gunk that was so thick, it looked like rubber. That still wasn't it. Cleaned the inside hose. Nope. Cleaned the rubber boot with the ball in it. Still no love. While the boot was out, I reached up in the hole and felt a thick wire and it seemed to be loose and rusty. It was not real bendable but I got it out. It was an underwire from a bra. Back together and again, not it. We decided to buy the pump motor from Amazon. $72 with 2 day shipping. Got the water out of the trap and took out the one screw for the pump but left the hoses attached. Removed the 3 screws holding the motor on and transferred the black seal washer to the new motor. Put it back together and it's finally working. Fixed in time for Thanksgiving. The clothes were beginning to pile up. Thanks for the help from everyone in the thread.
We've had our Kenmore Elite for almost 11 years and 2 months ago it started throwing the F02 error. We called Sears and then cancelled to try and fix it ourselves. We pulled the washer away from the wall and tipped it back to reduce the amount of water that would come out when we opened the trap. We cleaned the trap and got a lot of gunk with toothpicks and some small screws in there. Put it back together and that wasn't it. We cleaned the outside drain hose and found gunk that was so thick, it looked like rubber. That still wasn't it. Cleaned the inside hose. Nope. Cleaned the rubber boot with the ball in it. Still no love. While the boot was out, I reached up in the hole and felt a thick wire and it seemed to be loose and rusty. It was not real bendable but I got it out. It was an underwire from a bra. Back together and again, not it. We decided to buy the pump motor from Amazon. $72 with 2 day shipping. Got the water out of the trap and took out the one screw for the pump but left the hoses attached. Removed the 3 screws holding the motor on and transferred the black seal washer to the new motor. Put it back together and it's finally working. Fixed in time for Thanksgiving. The clothes were beginning to pile up. Thanks for the help from everyone in the thread.

Status:

open

Original post by: sales ,

Text:

We've had our Kenmore Elite for almost 11 years and 2 months ago it started throwing the F02 error.  We called Sears and then cancelled to try and fix it ourselves.  We cleaned the trap and got a lot of gunk with toothpicks and some small screws in there.  Put it back together and that wasn't it.  We cleaned the outside drain hose and found gunk that was so thick, it looked like rubber.  That still wasn't it. Cleaned the inside hose. Nope. Cleaned the rubber boot with the ball in it.  Still no love.  While the boot was out, I reached up in the hole and felt a thick wire and it seemed to be loose and rusty.  It was not real bendable but I got it out.  It was an underwire from a bra.  Back together and again, not it. We decided to buy the pump motor from Amazon.  $72 with 2 day shipping.  Got the water out of the trap and took out the one screw for the pump but left the hoses attached.  Removed the 3 screws holding the motor on and transferred the black seal washer to the new motor.  Put it back together and it's finally working.  Fixed in time for Thanksgiving.  The clothes were beginning to pile up.  Thanks for the help from everyone in the thread.

Status:

open