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Current version by: oldturkey03 (vote details) ,

Title:

iPhone will not startup past the Apple logo. Restoring does not work.

Text:

Recently my iPhone 5 started acting up and the problems got worse with each passing day. Here's the chain of events -

- iPhone battery indicator gets stuck at a certain percentage, and starts crashing and rebooting sporadically. Thinking it was a battery issue, I brought it a service centre and Apple ran a test which concluded no issues with the battery.

- iPhone starts to reboot even more sporadically, and I observe it's mostly when I'm connected to Wifi and using it intensively like restoring from iCloud. Apple engineers opened up my phone and vaguely told me that a connector  was damaged and therefore not eligible for replacement.

- iPhone crashes again. It will not turn on when I hold the power button. I have to plug it in and it will start up, but never gets past the Apple logo. It will be stuck in a continuous reboot loop until I plug it out.

- Putting it to both recovery/DFU mode is possible. I get a 'Connect to iTunes' graphic on my phone, and tried a restore with iTunes. However, I get an error 2001 every single time. No other USB devices are plugged in.

What exactly is wrong with my phone and which replacement part must I order to fix it?

Device:

iPhone 5

Status:

open

Accepted Answer:

+179525

Original post by: Kenneth ,

Title:

iPhone will not startup past the Apple logo. Restoring does not work.

Text:

Recently my iPhone 5 started acting up and the problems got worse with each passing day. Here's the chain of events -

- iPhone battery indicator gets stuck at a certain percentage, and starts crashing and rebooting sporadically. Thinking it was a battery issue, I brought it a service centre and Apple ran a test which concluded no issues with the battery.

- iPhone starts to reboot even more sporadically, and I observe it's mostly when I'm connected to Wifi and using it intensively like restoring from iCloud. Apple engineers opened up my phone and vaguely told me that a connector  was damaged and therefore not eligible for replacement.

- iPhone crashes again. It will not turn on when I hold the power button. I have to plug it in and it will start up, but never gets past the Apple logo. It will be stuck in a continuous reboot loop until I plug it out.

- Putting it to both recovery/DFU mode is possible. I get a 'Connect to iTunes' graphic on my phone, and tried a restore with iTunes. However, I get an error 2001 every single time. No other USB devices are plugged in.

What exactly is wrong with my phone and which replacement part must I order to fix it?

Device:

iPhone 5

Status:

open