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Original post by: Gourab ,


Hey Luis,

I'm sorry you're running into this issue with the display. The white/plaid screen could indicate a few different things. The most common issue is a loose video cable. The video cable can sometimes be pinched where it runs through the hinges and cause the connection to loosen. That cable may only need to be reseated. I would try that first. If the issue keeps occurring, the cable may need to be replaced.

Here is your [|Maintenance and Service Guide]. Display panel removal begins on page 70. The video cable is shown on page 71 as #1.

Let me know if you have any questions :smileyhappy:

I work for HP