iFixit - Answers With Device "iPhone"

iPhone 4: How can I fix my disabled iPhone 4?

Sun, 26 Oct 2025 17:36:39 -0700

My brother's friend gave him an iPhone 4, and it's disabled. All we can do on it is slide the lock screen to call for an emergency. We've tried to connect it to iTunes and it's not working; it just says "error." At first, it said iTunes needs to be updated, so we updated it. Then it says "iTunes cannot connect to iPhone because it needs a passcode." It tells us to enter the passcode and try again, but the iPhone itself doesn't let us do that. I want to make the phone work for my brother.

⟐ Commented October 26, 2025 at 17:36 MST

iPhone 4: iPhone 4 Disabled but cant connect to iTunes to fix it

Wed, 16 Jul 2025 14:16:00 -0700

I just got an iPhone 4. I set it up with a passcode so no one would go through it. My friend tried to unlock it, and now it's disabled to the point where I have to connect it to iTunes to enable it. I didn't have a chance to connect it to my iTunes before he did that. When I try to connect it to iTunes, it says that I have to remove the passcode, but I obviously can't. How do I fix this?

⟐ Commented July 16, 2025 at 14:16 MST

iPhone 5s: I forgot my passcode, how do I remove it?

Mon, 14 Nov 2022 16:57:05 -0700

I forgot the passcode for my iPhone 5s, I tried entering the passcode multiple times and it says "iPhone is disabled Connect to iTunes".

Now I am locked out. How can I regain access?

iPhone 5S, iOS 7.1.2

⟐ Commented November 14, 2022 at 16:57 MST

iPhone 5: iPhone says "This accessory may not be supported"

Thu, 03 Oct 2024 21:00:33 -0700

When I connect my iPhone to the charging cable, it vibrates and says something like, "The accessory may not be certified." I've tried a lot of cables, including original Apple cables, but the results are the same. I've also tried to put my motherboard into another working case, but it does the same thing. Do you know which IC can be broken on my logic board? Thank you.

⟐ Answered October 03, 2024 at 21:00 MST

iPhone 5: Stuck in continuous apple logo loop, turns off when cable removed?

Wed, 26 Jun 2024 03:00:02 -0700

Hi there.

My iPhone 5 (model A1429) will not boot into iOS.

When the power cable is connected, the iPhone boots up initially and displays the apple logo for ~3.5 seconds. Then it goes to a blank screen for another ~2 seconds and the process repeats (indefinitely it seems - at least at this point).

When the power cable is removed, the screen instantly goes blank again. Nothing happens if I press the power button when the iPhone is not connected.

I can get the iPhone into recovery mode by holding the home button before I plug it in, and then it stays on the recovery screen, not coming on and off like the apple logo was earlier. Again, when I unplug the cable it goes back to a powerless blank screen.

The iPhone is detected on iTunes in recovery mode and I have attempted to restore it, using both my MacBook and a Windows PC. Each time, it results in an error at the point when the iPhone appears to restart. I see Error 2001 on the MacBook and Error 21 on the windows PC.

I've updated to the latest iTunes version, restarted the computer several times, and tried different USB ports.

I was also able to get the iPhone into DFU mode, where the screen was blank—but it was recognized in iTunes as being in recovery mode. Just as before, the device will not restore, and I get various error codes across my Mac and PC.

I have since opened the device up and confirmed that the battery is securely attached to the logic board.

It is also worth mentioning that my iPhone is no longer under warranty.

At this point. my assumption is that the battery itself is dead, and won't hold any charge, which is why the device shuts off immediately after removing the power cable. Does this seem reasonable and should I order a new battery? Any other suggestions?

Many thanks,

Bradley

⟐ Answered June 26, 2024 at 3:00 MST

iPhone 5: Replacing logic board removes activation lock?

Wed, 26 Jun 2024 09:22:19 -0700

If I replace the logic board on my iphone 5, will it remove the activation lock? I bought the phone, and then it was locked. I would like to try this, but wont go ahead unless I know for sure.

⟐ Commented June 26, 2024 at 9:22 MST

iPhone 5: frozen iPhone wont let me slide to unlock

Sun, 31 Jan 2021 05:51:10 -0700

My iPhone 5 screen has been frozen for like 2 days. It won't let me slide to unlock. I tried resetting it, and it still doesn't work. Please help!

Thank you.

⟐ Commented January 31, 2021 at 5:51 MST

iPhone 4: I can't hear my phone calls unless I put it on speaker.

Thu, 11 Dec 2025 10:07:46 -0700

I can't hear my phone calls unless I put my phone on speaker, but everyone can hear me fine—even if my iPhone is not placed on speaker. I've taken really good care of it and have only dropped it once, which was a few months ago. I just woke up the other morning after charging it, and it no longer works right. I've tried everything, including resetting it and placing half a Q-tip in the ear bud holder. I have an appointment at the Apple Store to have it checked out, but I live so far from the store that it would really be helpful for me to figure this out on my own. Does anyone know of a way to fix it? I would greatly appreciate it. =]

⟐ Commented December 11, 2025 at 10:07 MST

iPhone 5: I see a charging symbol, but the battery percentage is not increasing.

Thu, 02 Oct 2025 01:45:32 -0700

My iPhone 5 was working properly for more than 1.5 years. Now, I'm having a few problems with it. I will explain the problems one by one, after doing all the diagnosis I can on my end:

When I charge my iPhone, it shows the battery percentage indicator, but the battery percentage doesn't increase.
The charge indicator will stick on the number that's currently on the display.
After restarting the phone, I see the battery percentage increase—but this doesn't work every time.
Sometimes the phone charges properly, but I have to face this issue most of the time.
When I do a hard reset (home+power button), the battery percentage drops from around 25% to only 8%.
When I try to connect my phone to my PC, the phone restarts again and again.
Sometimes, when I use my phone while charging, the battery percentage will not increase.
When I charge my phone with the battery below 10%, the phone restarts again and again.
Sometimes, when the battery is totally dead and I try to charge it, the phone won't start, and it will only show the red indicator on the screen.
I've been facing this issue for the past week. My phone is currently on iOS 7.1.1.
When the phone gets to 100% charge, it does not show the full charge indicator on the battery.
I need to unplug and connect a few times to make the iPhone connect to iTunes, but iTunes works fine on the phone.
The phone has never been repaired before.
I've tried changing the charger and cables. I've also recalibrated the battery and performed a restore, but that didn't fix the problem.

Is this issue due to a bad battery, or is there some problem with the phone's logic board?

⟐ Commented October 02, 2025 at 1:45 MST

iPhone 3G: My iPhone boots to the Apple logo and then turns itself off.

Sun, 22 Feb 2026 01:52:37 -0700

When I press the power button, the Apple logo comes on for 10-15 seconds, and then my phone switches off automatically. Please tell me what has happened to it and how to fix this problem without losing the data in my phone. I'll be grateful. Thanks

⟐ Commented February 22, 2026 at 1:52 MST

iPhone 5s: My phone keeps clicking on things that I'm not even clicking on?

Sat, 25 May 2024 10:54:08 -0700

Whenever I unlock my phone, it goes crazy. It starts having a spazz attack and clicks on random stuff by itself. For example, I will go to my messages to try to text someone and it will just start clicking on letters and buttons out of no wheres, causing me take 20 minutes just to send a simple message. I have no control over it and it is really annoying. This started happening after I went in the store to get my cracked screen replaced.

⟐ Commented May 25, 2024 at 10:54 MST

iPhone 5: iPhone could not be restored unknown error 1

Mon, 15 Jul 2024 22:00:20 -0700

When I connect my iPhone 5 to iTunes, it gets stuck at the iTunes logo. When I try to restore or recover, it goes fine till around 60%. Then it tells me, "iPhone could not be restored unknown error 1." My phone has never been jailbroken. Also, I couldn't get it into DFU mode. Please help.

⟐ Answered July 15, 2024 at 22:00 MST

iPhone 5: iPhone 5 won't activate after factory reset

Tue, 13 May 2025 02:21:00 -0700

iPhone 5 suddenly developed the "Searching..." problem (no cell service, only wifi). After researching, I did a backup on iTunes, then restored all factory settings. Now, phone will not activate! Error message is "Could Not Activate iPhone because activation server is temporarily unavailable. Try connecting to iTunes or try again in a few minutes." Have tried dozens of times through iTunes and wifi, even bought new SIM card, still SAME ERROR.

Any ideas? Shows Wi-Fi is connected, and still Searching...Comm board maybe?

Thanks in advance. This site is awesome!

⟐ Commented May 13, 2025 at 2:21 MST

iPhone 4S: How to fix iPhone 4s No Service / Searching Problem?

Wed, 26 Aug 2020 17:30:41 -0700

How do you fix the iPhone 4s No Service/Searching problem? What causes the problem? Please help. Thanks.

⟐ Answered August 26, 2020 at 17:30 MST

iPhone 5: My iPhone will not turn on after several hours of charging. HELP?

Fri, 06 Sep 2024 22:51:29 -0700

Alright so my phone has always had a battery problem. By that I mean my battery would be randomly low. For instance, I could charge it for an hour and it'll be 100% and as soon as I take it off the charger it would be on 70%.

In the past when my phone has died completely, it would take an hour or more for the phone to come back on after being on the charger.

Yesterday, my phone was freezing up so I willingly turned it off at 50%. I let it sit for about 10 minutes before turning it back on. When I went to turn it back on, it showed the low battery symbol. So I plugged it up to the charger and let it charge for at least 2 hours. But it still wouldnt come on. I tried pressing the home and power button at the same time but when I do, it shows the low battery symbol. So I gave up and let my phone charge overnight, hoping it would turn on at some point. My phone had been on the charging at this point for about 8 or 9 hours and it still wont turn on. What do I do???

⟐ Commented September 06, 2024 at 22:51 MST

iPhone 3GS: How to reset a forgotten password without itunes.

Thu, 01 Aug 2024 05:47:30 -0700

I have tried everything but every computer I use says that my iPhone can't be detected. I need a simple way to unlock my iPhone as soon as possible.

⟐ Answered August 01, 2024 at 5:47 MST

iPhone 5s: How to fix error 0xE8000015

Tue, 03 Jan 2023 01:51:15 -0700

My phone locked so i tryed to connect it to itunes on my laptop so i did so but the phone wouldnt connect it would say error 0×E8000015

⟐ Answered January 03, 2023 at 1:51 MST

iPhone 6s: iCloud locked I need it unlocked

Sun, 02 Nov 2025 16:20:33 -0700

Bought a phone from my friend he said his sister was selling it because she switched to a different phone. (Samsung) So when I got the phone turns out the icloud was locked and he told me she doesn't remember her password and I cant get in touch with him or her what can I do to unlock my phone?

⟐ Commented November 02, 2025 at 16:20 MST

iPhone 4S: trying to restore but itunes says enter passcode

Sun, 09 Jul 2023 07:05:44 -0700

Hi, my iPhone was disabled from too many password attempts, now as I try to restore it, iTunes says I need to enter a passcode, but on my phone, it will only go to the emergency call screen and won't allow me to enter my passcode. I'm not sure how to get this to work.

⟐ Answered July 09, 2023 at 7:05 MST

iPhone 5: iPhone 5 front glass panel separating/lifting away from body?

Wed, 05 Feb 2025 01:32:29 -0700

Very oddly, on my iPhone 5, I noticed the entire front panel/glass/LCD/digitizer assembly is separating or detaching from the body at the top right corner.

It appears to be otherwise intact. It is still functional.

I have never dropped the device on anything other than carpet from farther than a few feet.

There is approximately a 1-2mm visible gap between the bottom of the glass panel and the top of the metal surrounding strip.

Pushing the panel back into the body causes the panel to flex a little, but it does not stay in place.

Any ideas about what happened and how it might be possible to fix it?

Thanks for your comment!

I keep it in a Mophie case, in a front pant pocket or a suit breast pocket. Between the rigid case and where I keep it, I don't think the case is bent as the rear panel is quite flat still.

What I meant by "flex" is that I can push the corner down so it is true to the back panel, but it doesn't stay in place.

Here's a photo:

http://i1094.photobucket.com/albums/i444...

⟐ Commented February 05, 2025 at 1:32 MST