iFixit - Answers With Device "Phone"

BlackBerry Passport: cracked my BlackBerry Passport screen

Tue, 05 Apr 2022 05:36:39 -0700

How or where do I fix it?

⟐ Commented April 05, 2022 at 5:36 MST

iPhone 3GS: unknown IMEI and ICCID

Thu, 03 Jun 2021 21:12:09 -0700

Shows unknown IMEI and ICCID

⟐ Commented June 03, 2021 at 21:12 MST

Alcatel One Touch Sonic: How do I fix an unresponsive white screen?

Thu, 05 Nov 2020 12:31:52 -0700

I have an unresponsive screen which is the color of white , how do I fix the screen and what are the steps?

⟐ Answered November 05, 2020 at 12:31 MST

iPhone 5s: Why would the home button work, but not Touch ID?

Tue, 28 May 2019 23:35:31 -0700

I own a small Apple repair business, and have done a large number of iPhone screen repairs... everything from the iPhone 3G up to the iPhone 5S. I have only done a handful of 5S repairs thus far though, and haven't had any issues until now. The problem I'm having with a customer's phone is with Touch ID. Now, I'm fully aware that the home button flex cable that ships with a 5S is unique to that particular phone, and cannot be replaced while still preserving Touch ID functionality. Repairs don't generally make me nervous anymore, but 5S repairs do because of this....so, I'm extremely careful.

With this particular 5S, I successfully replaced the screen, only to discover that the part was faulty (defective digitizer). However, I know that Touch ID was functioning after this first screen was installed because I did test. I then installed another new part, everything went well and the part tested fine this time. I did not specifically test Touch ID functionality, but I do know that the home button was working. I've always figured that if the home button is working, then Touch ID is going to function.

The customer called me today to let me know that Touch ID is indeed not functioning at all, but the home button is. This seems very strange to me, and the only thing I can think of is that I didn't get the home button flex cable connector properly seated when I put everything back together. I will have a chance to open the phone back up tomorrow, but in the mean time I was trying to do a little research on potential causes for this as well as potential fixes. Of course, my hope is that removing the bracket, disconnecting, and reconnecting the flex cable will do the trick. Of course, unfortunately the simple solution isn't always the answer.

Numerous searches on here, Google, and other websites have turned up nothing with regards to this problem. Everything I can find relates to the unique relationship between the original home button cable and the motherboard, but that's it. I did find one person that had Touch ID functionality, but no home button functionality. Similar but still different enough to not be too helpful.

So...any ideas out there? Has anyone else come across this issue? Thanks in advance for any help!

⟐ Commented May 28, 2019 at 23:35 MST

iPhone 5: Screen is half black

Mon, 12 Nov 2018 15:16:38 -0700

I dropped my phone on its back in an otter box when I picked it up and all but one eighth of the screen was black. I need to know what's wrong and if I can fix it

⟐ Answered November 12, 2018 at 15:16 MST

Xiaomi Redmi Note 5 Pro: My phone power button has stopped working!

Wed, 13 May 2026 06:51:11 -0700

My Redmi power button has stopped working and is harder to press. it also has occurred with the same with my volume down button in the same location. the device also overheats on charging.

⟐ Answered May 13, 2026 at 6:51 MST

Huawei Nova 3i: Touch screen works but not in eRecovery when trying to reset

Thu, 26 Mar 2026 03:53:50 -0700

Okay guys so I bought a Huawei Nova 3i (INE-LX2) and the screen was smashed and not functioning. I replaced the screen and it’s pin locked (no way to figure out what it is) and when I tried to go into recovery it’s asking me to type ‘yes’ on the keyboard to confirm. The problem is while the touchscreen works when the phone is booted it doesn’t work when it’s in recovery. Is there a certain tool or program I can use on my computer to flash or reset it? Any advice helps!

⟐ Answered March 26, 2026 at 3:53 MST

BLU Studio 5.0 S II: My BLU phone doesnt react when I touch can I fix it

Tue, 26 Mar 2024 17:18:01 -0700

I can see everything on my screen, but i can not touch it. Nothing will happen

⟐ Answered March 26, 2024 at 17:18 MST

Samsung Galaxy S4: HELP. phone screen is black but I can still hear notifications

Fri, 08 Sep 2023 19:36:45 -0700

Help... so i was at school and i fell over and my bag was in my bag and i forgot about it then i went to go get it out and turn it on and it turned on but the screen didn't and i can still hear it when i get a notification just the screen is cracked and it wont turn on the display. What happened? How do i get it fixed? and how much would it cost

⟐ Commented September 08, 2023 at 19:36 MST

LG Stylo 2: My phone is stuck on configuring phone.

Thu, 19 Aug 2021 07:50:10 -0700

when I first power up it is in the navigation screen for the blind kinda like set up wizard.i answer English then wifi and make sure im connected and as soon as it connects it say configuring phone and will stay that way for days.i cant get past that to set up phone

⟐ Commented August 19, 2021 at 7:50 MST

Samsung Galaxy a7: How can I get my photos back on my Samsung Galaxy a7

Thu, 12 Sep 2019 21:09:44 -0700

I deleted photos accidentally from my Samsung galaxy a7. How can i get my deleted photos back on my Samsung galaxy a7. It was there in SD card.

⟐ Answered September 12, 2019 at 21:09 MST

oppo f1s: screen touch not working.

Wed, 11 Feb 2026 10:56:36 -0700

hi,

i am washed my oppo F1 plus with water yesterday, then my phone stooped working. now it works but touch still not working.

⟐ Answered February 11, 2026 at 10:56 MST

Samsung Galaxy J1: Red exclamation mark on boot up

Sun, 15 Sep 2024 12:27:16 -0700

My phone battery died so I decided to put it on charge but it didn't do anything and had a small red exclamation mark in the top left corner.

I have tried rebooting, clearing cache and formatting my phone and nothing has worked. i went to my phone store and even they dont know what is wrong with it. please help!!!

⟐ Answered September 15, 2024 at 12:27 MST

ZTE Phone: Setting up Voicemail on my ZTE cell phone

Wed, 28 Jun 2023 21:21:00 -0700

How do I set up my voicemail?

⟐ Commented June 28, 2023 at 21:21 MST

iPhone X: Face ID not working after water exposure

Sun, 11 Jun 2023 21:00:58 -0700

I waded into some water (depth maybe 30cm above iPhone level), incorrectly assuming my phone would be fine. The phone shut off, and I just let it sit and dry out for the next few days. After turning it back on, the phone got very hot so I turned it off again.

After a week, it no longer got hot but got an occasional green vertical line. Again, phone off, and after half a week no more issues.

All functions of the phone now work, but FaceID does not work anymore. I took it to the Apple store, and whilst they said that all it would take would be to reseat the camera unit (or something along those lines), they would not work on it due to evidence of water damage.

Any insight or advice would be appreciated, if its an easy fix id like to get in there and sort it out! After all, FaceID is half the reason I love the new phone.

Cheers

Ish

⟐ Answered June 11, 2023 at 21:00 MST

iPhone 5s: Battery adhesive removal failure

Sun, 12 Jul 2020 11:59:35 -0700

I have tried to use ifixit guide to replace battery in my iPhone 5s.

When I got to steps to remove adhesive tape, unfortunately the tape tabs just went off (just tore off) without removing adhesive from underneath the battery.

These are steps 21-25 here: How to replace the battery in your iPhone 5s

How can I still remove the old battery?

⟐ Answer deleted July 12, 2020 at 11:59 MST

BLU Dash 4.0: Phone screen is turning white

Thu, 01 Feb 2018 07:56:34 -0700

My phone screen has white lines on it and begins to blink when the screen is gonna turn white. How can I fix those lines?

⟐ Answered February 01, 2018 at 7:56 MST

Nexus 6: Can I fix my cracked screen myself?

Thu, 16 Mar 2017 10:07:54 -0700

I have a Nexus 6. I dropped it. Shattered my screen. Where would I find the instructions and what tools to use?

⟐ Commented March 16, 2017 at 10:07 MST

realmi c12: power button not working

Tue, 31 Mar 2026 05:13:32 -0700

pls help me out

⟐ Answered March 31, 2026 at 5:13 MST

Samsung Galaxy S4: How do I get my music to play through my earphones?

Tue, 18 Apr 2023 11:34:07 -0700

I love listen to music through my earphones but the other day my music system started playing up and my music either plays funny through the earphones or the earphones dont connect to my devise unless held to a certain angle. I tried diffrent earphones but the same thing occours. Please someone help as soon as possible

Thank you kim

⟐ Answered April 18, 2023 at 11:34 MST