iFixit - Answers With Device "HP Chromebook"

HP Chromebook 14-Q010DX: Why does my sound not work?

Sun, 12 Apr 2026 09:33:27 -0700

So today I went to turn on my chromebook, but the sound was not working. Any suggestions?

⟐ Answered April 12, 2026 at 9:33 MST

HP Chromebook 14 G3: How do you re-attach fallen-off keys on the keyboard?

Tue, 17 Dec 2024 10:07:56 -0700

If a Chromebook key is pulled off of a chromebook keyboard, how to you re-attach the key without the key immediately falling off again?

⟐ Answered December 17, 2024 at 10:07 MST

HP Chromebook 14-Q010DX: Why is my Chromebook getting hot and making noise?

Fri, 05 May 2023 19:10:53 -0700

From one day to the next, it began to make a lot of noise and started getting really hot after a little while of using it. What should I do?

⟐ Answered May 05, 2023 at 19:10 MST

HP Chromebook 14: keyboard keys diagonal from the "8" "i" "k""," do not work

Wed, 04 Mar 2020 11:40:42 -0700

about a month ago, these keys "8" "i" "k""," started to every now and then not work. Now none of those keys work. HP chromebook was new as of OCT 2015.

⟐ Commented March 04, 2020 at 11:40 MST

HP Chromebook 11 G5 EE: How to unblock sites on an HP Chromebook

Thu, 16 Nov 2023 09:10:12 -0700

How do you unblock sites on an HP Chromebook? I’ve been trying for 4 years but I can only seem to unblock one website. More specifically, how do I delete the website blockers? By these, I mean Relay and Lightspeed User Agent. When I go to the part that says to uninstall extension it says that I cannot cause of Admin. How can I fix this?

⟐ Answered November 16, 2023 at 9:10 MST

HP Chromebook 11 G3: Anyone know where the BIOS Write-Protect Screw is on this image?

Sat, 21 Nov 2020 06:47:36 -0700

Anyone know where the BIOS Write-Protect Screw is on this image? This is the motherboard of a HP Chromebook 11 G3. I need to know thx in advance!

⟐ Commented November 21, 2020 at 6:47 MST

HP Chromebook 11-011dx: Why does my volume say headphones are plugged in but they aren't?

Fri, 11 Sep 2020 15:46:10 -0700

I shut down my computer only to come back that the volume on it doesn't work and it says that there are headphones plugged in but aren't... any suggestions on how to fix it?

⟐ Commented September 11, 2020 at 15:46 MST

HP Chromebook 11 G4: were is the write proctection screw?

Tue, 10 Jun 2025 17:25:48 -0700

i want to turn my school laptop into a regular one but i dont know were the screw is.

⟐ Answered June 10, 2025 at 17:25 MST

HP Chromebook 14: Unable to charge chromebook

Tue, 24 Aug 2021 20:00:15 -0700

My son's HP chromebook's charging ability got worse and over a few months last year, to the point that it does not charge at all. The cables have been demonstrated to be working. Has anyone attempted to fix the issue - I'm guessing that the charging port "desoldered" from the board but I haven't had the chance to take it apart yet.

Thanks!

Keith.

⟐ Answered August 24, 2021 at 20:00 MST

HP Chromebook 11 G4: Trackpad no longer works, the cursor disappears and doesn't reappear

Thu, 22 Apr 2021 11:25:47 -0700

The mouse/trackpad cursor disappear, and does not return. A mouse must be plugged in, and then the cursor reappears, but when the mouse is unplugged, the trackpad does not work.

⟐ Commented April 22, 2021 at 11:25 MST

HP Chromebook 11 G5: HP Chromebook Keys not responding

Mon, 27 Jun 2022 19:00:51 -0700

One of our users brought this chromebook in to be repaired - several keys were not responding at all and others only respond when pressed aggressively, multiple times. I have read accounts where this same model & issue was addressed by removing the face plate and cleaning the keyboard and connections. I am attempting that now, but would appreciate any advice.

If successful, I will document my teardown and repair for others.

⟐ Answered June 27, 2022 at 19:00 MST

HP Chromebook 14: How to clean sticky keyboard?

Wed, 12 Apr 2023 10:16:14 -0700

The keyboard now types 2 of every key touched, perhaps needs cleaning, does anyone know how to "clean" the keys on this laptop please?

⟐ Answered April 12, 2023 at 10:16 MST

HP Chromebook 14 G4: Where is the write Protect screw located?

Fri, 18 Mar 2022 18:16:58 -0700

I am trying to install Linux Mint on a HP Chromebook 14 G4 EE.

⟐ Commented March 18, 2022 at 18:16 MST

HP Chromebook 11 G5: Can you upgrade the storage?

Fri, 24 Jan 2020 03:01:16 -0700

On the hp 11 g5 chromebook it comes with a 16gb emmc or ssd. Can you upgrade this with a seperate bought emmc or ssd.

⟐ Answered January 24, 2020 at 3:01 MST

HP Chromebook 14-Q010DX: Computer won't turn on.

Thu, 26 Oct 2017 17:04:22 -0700

My house just had a power surge. My computer won't turn on now. What do I need to do?

⟐ Answered October 26, 2017 at 17:04 MST

HP Chromebook 11 G5: Screen shows lines after drop

Mon, 30 Jan 2023 17:27:07 -0700

Hello,

The computer wont start after being dropped. After trying to power-cycle and doing a ec reset it booted but shows lines on the screen and freezing up at boot.

I do understand that something is broken here but if anyone can point me in the right direction.

⟐ Commented January 30, 2023 at 17:27 MST

HP Chromebook 11 G6 EE: Spilled water on it and it’s not turning on

Tue, 22 Nov 2022 22:55:34 -0700

I spilled a lot of milk on my chrome book and it worked after that for 3 days and then it stopped working and idk what to do

⟐ Commented November 22, 2022 at 22:55 MST

HP Chromebook14 G5: How can I reset a managed chrome book back to factory?

Fri, 19 Feb 2021 20:21:50 -0700

Hello, I picked up a chrome book from a recycling center. Bought it for the screen. Turns out the chrome book is newer than the one I was using. I now use this one but cant seem to find a way to remove the system manger.

''”Your Chromebook is manged by __________.ORG” ''I’ve done a power wash and reinstalled the OS. *Please help me remove the managed system so that I can use it and manage it myself.* Thanks!

⟐ Commented February 19, 2021 at 20:21 MST

HP Chromebook 11 G5 EE: Is the dc jack modular or soldered to the motherboard?

Mon, 08 Apr 2019 22:05:54 -0700

Another school issued Chromebook looking pretty sad, as this is used like a Frisbee during recess. I need to replace the dc jack to avoid paying them for another repair. It has slight damage and I already straightened the charging plug tip. Didn’t see a guide or a part listed but I’m hoping for the best.

⟐ Commented April 08, 2019 at 22:05 MST

HP Chromebook 14: The USB plugs got pushed in.

Mon, 08 Jan 2018 22:02:46 -0700

I'm wondering where I can go to get this problem fixed. I had a mouse chipped plugged in and it got bumped to the piont where the USB's are pushed way too far into the keyboard. Please let me know somewhere I can go.

⟐ Answer accepted January 08, 2018 at 22:02 MST