iFixit - Answers With Device "Computer Hardware"

Western Digital My Passport: My passport fails initializing

Tue, 09 Oct 2018 05:20:17 -0700

My passport 1TB ran for more than a year under windows 7,8 and actually 8.1, but suddenly stopped. it loads the drivers but doesn't appear in the explorer. when I start the disk management it indicates that the second disk (my passport) must initialize. but it fails.

it appears in the device windows , just doesn't start (or initialize). I even tried the refrigerator trick, nothing

I've also tried several data recover progs, recuva , testdisk, easyus, wondershare WAC, etc, they all fail to see the external drive.

there must be a program that can go through , any ideas?

thanks, Jim

⟐ Answer accepted October 09, 2018 at 5:20 MST

epson xp-410: New ink installed, will not print --?

Tue, 27 Aug 2024 07:56:19 -0700

Black ink was full, but would not print. Cleaned print heads, and only red printed boxes. Cleaned heads 4-5 times, still no ink on paper. Printer acts and sounds like it's printing, but nothing come out on paper. What to do?

Edit: "All 4 cartridges were replaced with Epson brand cartridges."

⟐ Commented August 27, 2024 at 7:56 MST

HP Officejet: How do I fix a printer head

Thu, 24 Nov 2022 10:44:41 -0700

my printer won't print. it says the printer head is broken. It is the kind that does not come out. can you tell me how if I'm able to fix this or do I need to buy a new printer? I just bought this a few months ago it's basically a new printer. I need help please help me!! :)

hp officejet pro 6830

⟐ Commented November 24, 2022 at 10:44 MST

Canon Selphy CP910: Printer still indicate low ink?

Wed, 26 Nov 2025 15:11:03 -0700

After replacing new ink cartridge, the printer still indicate low ink?

⟐ Answered November 26, 2025 at 15:11 MST

Canon Printer: resetting my ink absorber

Fri, 03 Apr 2026 19:08:20 -0700

I have a Canon Pixma MX420 printer and i'm getting the ink absorber is almost full. I have removed them and cleaned them. Still getting the error. How do I reset it to remove this error?

⟐ Commented April 03, 2026 at 19:08 MST

Epson WF-2540: Shows Error code: 0x9A

Thu, 16 Mar 2023 21:05:52 -0700

When i tried to turn on my printer, it shows error code 0x9A. Please help.

⟐ Commented March 16, 2023 at 21:05 MST

HP Deskjet 842C: Printer cartridges stuck, wont move back to print location

Mon, 30 Oct 2023 15:58:20 -0700

Would love to ad a picture. When you install new printer cartridges they move to the right and then back to print mode when you close the lid. "They" are not moving back to print and "stuck" on the right hand side.

I love this printer and agree with the description you posted. I have extra ink cartridges so would love to fix the printer and keep using until my ink drys up!

⟐ Commented October 30, 2023 at 15:58 MST

Western Digital My Passport: Repair my external hard drive?

Thu, 12 Mar 2026 04:03:40 -0700

I accidently dropped my hard drive and now it just makes a screeching sound and is not recognized by CPU. Can the data be recovered?

⟐ Answered March 12, 2026 at 4:03 MST

HP Printer: Why are the copy/scan functions not working?

Thu, 22 Jan 2026 02:43:00 -0700

my HP Envy 5530 printer will print from computer but if I try to make copies or scan, the screen says " now copying" but doesn't do anything

⟐ Answered January 22, 2026 at 2:43 MST

Samsung Printer: Why does my printer suddenly says the toner is not compatible?

Tue, 04 Nov 2025 14:57:55 -0700

I've been using my Samsung SCX 340 printer for a year and half and last week, it stopped printing.

I got this error message : "Not Compatible Toner cartridge" whereas I had been using the toner cartridge for a while already but it wasn't empty.

Do you know what could have gone wrong?

Many thanks,

Estelle

⟐ Commented November 04, 2025 at 14:57 MST

HP Officejet 4500 Wireless: Why does my printer not recognize a new print cartridge?

Wed, 03 Dec 2025 23:14:35 -0700

The printer continually tells me my HP 901 color cartridge is empty -- even after I have just replaced it -- and refuses to print in color. The black cartridge gives it no trouble. Is it possible that the contacts for the color cartridge are fouled or damaged in some way?

⟐ Answered December 03, 2025 at 23:14 MST

Logitech Performance MX: Double click when single left click function is used

Wed, 24 Sep 2025 18:42:38 -0700

Anyone know a solution to this? I try to click with the left button and it ends up double clicking. It also has trouble when click + hold is performed.

⟐ Commented September 24, 2025 at 18:42 MST

Western Digital External storage: Hard drive is not showing up on my computer

Tue, 18 May 2021 05:53:24 -0700

My Western Digital 1 TB external hard drive is not showing in my computer.

The drive light is on & I can hear the drive. But its not showing up on my desktop. Can anyone help me to backup the data from my hard drive. I have some very important data on it.

⟐ Answer deleted May 18, 2021 at 5:53 MST

UPS: Ups not charging the battery

Fri, 25 Apr 2025 17:14:37 -0700

My ups is not charging. The problem is not of battery, what else should I check in the circuit.

⟐ Commented April 25, 2025 at 17:14 MST

HP Officejet 6600: Problem with Printhead so Printer is not working...

Thu, 11 Jun 2020 04:52:13 -0700

I bought this HP Officejet Pro 6830 e All-in One series in March 2015 and it worked very well...got new ink worked for awhile.....I do have kittens and they were jumping on it...I know the printer is sensitive....could they have caused this problem??? Now it will NOT PRINT....but says: "Problem with Printhead"???? What can be done???

⟐ Answer edited June 11, 2020 at 4:52 MST

Epson Artisan 1430: Says "Paper Jam" but no jam is present.

Sat, 19 Jul 2025 10:01:05 -0700

My Epson Artisan 1430 worked perfectly for about a year then stopped. The Ink and Paper Feed lights are both flashing and the Epson driver/software says I have a paper jam. Here's the message I'm getting:

1. Cancel all print jobs.

2. Open the printer cover and remove any jammed paper.

3. Close the cover and turn the power off and then on again.

There is absolutely no paper jam. I've tried unplugging it, rebooting - nothing helps.

I cannot get the ink head to unlock so I can't use a method suggested by others.

I now have a very expensive printer that worked for only a year.

Any suggestions - other than send it back to Epson for repair?

⟐ Answered July 19, 2025 at 10:01 MST

Seagate FreeAgent Go Portable Drive: I can't add files to my Seagate FreeAgent external hard drive.

Sun, 20 Sep 2020 15:29:56 -0700

I just got a new portable hard drive, a Seagate FreeAgent 500 GB. I plugged it into my mac, and it says it can not be modified. Do I need to format it somehow before I can use it? Thanks!

⟐ Commented September 20, 2020 at 15:29 MST

HP Photosmart 5520: Why is it printing so small? Can't read the documents.

Sun, 08 Mar 2026 20:09:38 -0700

When I print a document it comes out extremely small. What needs to be adjusted

⟐ Answered March 08, 2026 at 20:09 MST

Roccat Kone: Double/triple click issue on left button.

Wed, 15 Jan 2020 06:32:17 -0700

Hello. I am having issues with left button on roccat kone max+. When i click once it double/triple clicks.I believe you will find me a solution for it :) Thanks in advance.

⟐ Answered January 15, 2020 at 6:32 MST

Western Digital My Passport Ultra: Hard disk not getting "detected"?

Tue, 06 Oct 2020 23:38:53 -0700

hi i have a WD my passport ultra 1 TB hard drive. it was working completely fine, until one day it stopped getting detected

1) i tried putting other cables , NOT HELPED

2) also tried in other laptops , NOT HELPED

3) recently tried with a Macbook Pro 13", it showed for a second, but hanged my laptop

after restarting it, it didnt show evev once, althought IT IS BEING SHOWN in the disk utility, it is NOT getting repaired, but teliing to format it

4) there is NO CLICKING sound or any sound coming from inside it

HELP ME please. as very valuable file is inside it

⟐ Commented October 06, 2020 at 23:38 MST