Spills that kill

July 31, 2009 Filed under: Hardware, Repair Stories — miro @ 6:25 pm

How to prevent spills.

That’s right, people spill. All the time. Even the best of us can be caught off-guard and let something slip. Sometimes the spill is harmless, such as tipping over a glass of water on the counter. Sometimes, however, a MacBook logic board meets its demise.

We’re people, after all, and accidents happen whether we like it or not. Heck, I managed to get a bit of egg white on my old Dell Inspiron “kitchen” computer last weekend. Thankfully the egg white landed on the speakers, which only “work”  when I wiggle the headphone jack (thanks Dell). Other people aren’t as lucky, and they come to our forums asking for help after the spill.

Some notable spills of late, which occurred on all sorts of laptops, phones, music players:

  • Water on laptop that was placed under a window overnight
  • Coffee Patron (didn’t know they even made Coffee Patron)
  • Coffee, sugar, and milk
  • Good old coffee, black
  • Wine
  • Beer
  • Tea
  • Water
  • Egg whites

We’ve had people contact us about giving their iPods/iPhones a good wash in the washing machine or dropping them into the toilet. We even had a soldier from Iraq ask about an iPod that was dropped into 2,000 gallons of jet fuel. The iPod got a new battery and ran fine — but we’re not sure how it smelled after that ordeal.

These are but a few of the liquids people manage to spill. The more pressing question is, however, what to do once the accident has occurred. Unfortunately the answer varies from case to case, depending on the type and amount of liquid, as well as where the liquid lands.

For example, we had a co-worker’s friend accidentally knock over an entire mug of beer on his MacBook. He was obviously at the scene of the accident (compared to leaving your MBP under a window overnight) and so he managed to react quickly. He immediately disconnected the charger and battery, and flipped the MacBook upside down. He let it air dry for a day or two, crossed his fingers, and turned it on. Thankfully nothing was damaged, but he currently has one of the manliest-smelling MacBooks around.

So here’s a few tips in case a spill ever happens to you, whether it’s on a laptop any other electronic product:

  • Don’t panic. Panic just complicates things.
  • Remove power to your device as fast and soon as possible. If that means not saving your blog post, so be it. You can always view the auto-save, but there’s no auto-save function for your logic board.
  • Shake out any liquid as soon as the device is turned off.
  • Let the device dry in a manner that is conducive to getting the liquid out. If it’s a laptop, place it upside-down on a counter and let it relax for a day or two.
  • Possibly disassemble parts of the device to verify that it’s dry, and/or to use a hair dryer to finish the job.
  • Cross your fingers, and turn the device on.

At this point you may or may not still have a functional device, and potentially any component may have been affected. For example, if your MacBook doesn’t turn on, it may be the logic board is fried, or just that a component on the upper case failed. Liquid damage can be one of the worst accidents to have to diagnose, but hopefully the steps above will prevent any major damage from taking place.

Spilled something unique? Want to share? Post a comment and we’ll add you to the list above!


Upgrading a MacBook Pro Hard Drive

June 12, 2009 Filed under: Hardware, Repair Stories — miro @ 2:07 pm

Hard drives fail. It’s a fact of life. When moving parts inside the drive wear out, you’ll hear the signature “death whine” of a failed bearing, or the clatter of a dying drive head. Even if your hard drive is happily purring along, hard drive prices have fallen enough that it might be time to upgrade. New 320 and 500 GB drives are readily available for the MacBook Pro, but there’s a few things you should know prior to installing one in your computer.

Whether or not things take a turn for the worse, we can show you how to replace your drive with something newer, more robust, faster, and with higher capacity. However, we cannot recover your lost data. Backups are your friend — nobody but you can save your complete and unabridged collection of Lost episodes.

Apple released three major versions of the MacBook Pro prior to the current Unibody design. We have written detailed information on each model and how to differentiate between them: Core Duo, Core 2 Duo Model A1211, and Core 2 Duo Models A1226 & A1260. Each of these has slight internal differences that impact the way you disassemble them. We took photos of a Penryn (Model A1260) for this article, but the general approach applies to all of Apple’s older MacBook Pros.

Safety comes first. Remove all power sources for this procedure, including the battery. Apple uses sliding switches on these machines rather than the coin-operated MacBook battery latch, which is fortunate, because you’re probably all out of coin from upgrading to the higher-end Pro model. However, the Pro’s dual latches do not make battery removal easy for one-armed people.

Removing the battery exposes the RAM shield, which is held in place by three Phillips screws. This is a great time to “check under the hood” and possibly upgrade the RAM while you’re at it. MacBook Pros come with only 1 or 2 GB RAM standard. Depending on your model, you can easily upgrade to 2 GB (Core Duo), 3 GB (Model A1211), or 6 GB (Models A1226 and A1260).

You’ll need to remove 18 screws to open the top case: four on each side, two on the back, and eight on the bottom case. The screws look quite similar to one another, but will not fit correctly if inserted into the wrong hole. Try printing out the handy MacBook Pro PDF screw guide to keep track of all the screws. Alternatively, egg cartons or ice cube trays can also be useful for this purpose.

Once you’ve removed the screws, you can carefully pull up the upper case. The case still has a cable that attaches the keyboard to the logic board, so it’s not a wise idea to pull it off quickly.

A spudger is a flat plastic prying tool that can be very useful under the right circumstances. Taking the trackpad/ribbon cable off the logic board is one such situation. The spudger’s flat tip — not unlike a flat-blade screwdriver, but with less destructive potential — can squeeze itself in-between the board and male connector. A gentle twist of the spudger will separate the male connector from the socket without harming anything inside the computer. Make sure that the yellow tape is peeled back before removing the ribbon cable.

And just like that, the upper case is off and you have access to the logic board, optical drive, fans, speakers, and most importantly, the hard drive. The drive is cleverly held in place by a screwed-in retaining bracket on the right side. Removing two Torx screws (Apple used Phillips screws for the bracket in some models) releases the bracket, allowing the drive to slide out of the rubber bumpers on the left side.

Once the drive is out, the hard drive cable needs to be detached from the drive. The cable has a somewhat flimsy backing to it, so it’s a good idea to hold it gently and wiggle it side-to-side while detaching. The other side of the cable is still connected to the computer via two small connectors. Don’t yank the cable away from the rest of the computer, as that will undoubtedly break something important. Not wake-up-the-President-of-the-United-States important, but definitely spend-a-lot-more-money-trying-to-fix-the-laptop important.

Four Torx screws hold the drive in place when it’s installed in the laptop. The silver T6 Torx screws slide out of the rubber bumpers on the left side, while the right-side T6 Torx screws still have the bumpers attached. The four screws need to be moved from the old drive to the new one so it will fit securely into place.

As with any repair job, disassembly is only half the battle. Thankfully, all you have to do is follow the disassembly instructions backwards to completely reassemble the MacBook Pro once the new drive is mounted.

Power it up to make sure everything is connected properly. But powering on the machine isn’t the end of your journey. The new drive has no operating system or data on it. You have a couple of options, depending on the state of the old drive. You can clone the old one (if it still works) by installing it into a FireWire enclosure and using Disk Utility to clone. Once you’re done, you can use the enclosure and old drive as a Time Machine backup, in case the new drive ever fails — or as external storage. The other option is to start from scratch with a fresh install from a Mac OS X install disk; this is a cleaner but more time-consuming process. We offer Leopard install instructions on how to perform either procedure, so the choice is up to you. Just make sure the partition is set to the Intel-native “GUID Partition Scheme,” otherwise you may encounter some very interesting problems.

People who’ve had drives fail know how terrible it can be to lose all your data. Do yourself a favor, and make sure you have current backups of everything. Mounting your old drive in an external enclosure after your MacBook Pro hard drive upgrade is a simple and inexpensive strategy.


Meet iFixit: Mitra’s Upgrade Success Story

May 19, 2009 Filed under: Meet iFixit, Repair Stories, Site News — miro @ 2:55 pm

Mitra works for iFixit as a Visual Designer. Most of the website graphics on our site have been shaped or created by her genius. She is the first person to write an article for the “Meet iFixit” series — personal blog posts written by iFixit employees relating some of their tech-related experiences. The following article is written solely by her, with a couple of edits here and there by yours truly. Enjoy.

-Miro

Last week I finally got enough motivation to fix my old 15″ PowerBook. The process was more fun and interesting than I expected. My repair story started in January of 2008 when I made the choice to update my computer system. My 2004 15″ PowerBook was making strange clicking sounds and the battery was dead (I had to keep it plugged in all the time). It was time for a faster machine and I needed a bigger monitor. I decided to get a 24″ iMac and retired my old laptop for use on special occasions.

In December my laptop totally died. It would display a panic message and then freeze when I tried to turn it on. From that point, it took 4 months to convince myself that I could fix the PowerBook. I started by using the ID your Mac help guide to figure out what kind of laptop I had. Next I consulted a few tech savvy friends to confirm my suspicion that the hard drive was the cause of my problem. Then I went about getting everything I needed to make the repair.

To fix my computer I bought a replacement hard drive, a battery, and a tool kit. I used the step by step iFixit guide for hard drive replacement, and an OS operating system CD. I was a little nervous getting started.

I used a cupcake baking pan to organize the screws as I took the laptop apart.

There were a few moments when I wondered if it was ever going to turn on again. Looking at the inside of my computer was strange.

I swapped the hard drive and put the pieces back together. I swapped out the old battery and installed the OS. It was easy.

It took about 30 minutes to replace the hard drive… And installing the software took 3 hours. I’m happy to have a working laptop now. Thanks to everyone who helped!


Repair Story: 320 GB Drive Troubles

Agent Smith explicitly stated in The Matrix that we are “only human.” As I’ve found out recently, this generalization also extends to us here at iFixit, and is the basis for this story. Let us all gather ’round the campfire and tell the horror of a semi-successful 320 GB hard drive installation into a PowerBook G4 15″ Aluminum 1.5 GHz laptop.

Yesterday was yet another pleasant California day — the type of day that makes you wish you were outside, painting and listening to Enya. My day started with a trouble-free entrance into the office, my wife’s trustworthy PowerBook G4 in one hand and a brand-new 320 GB drive in the other. I came inside full of hope that I will hook up the 320 GB bad boy with an external USB enclosure, set up a “Restore” cloning session with the existing internal 80 GB drive (Disk Utility is your friend!), and pretend to work for the next couple of hours while the 75 Gigs were transferred over. This completely failed, as did my next strategy– although in retrospect I found that some of the FAIL factors were not entirely my fault.

First problem of the day: When I hooked up the 320 GB drive via a USB to SATA adapter, instead of whirring happily the drive made a CLICKclick, CLICKclick, CLICKclick noise. Uh oh — the brand-new drive is bad, I thought. I hooked up the same enclosure/drive to my MacBook Pro and it worked fine. This was an interesting discovery but it still did not solve my problem of cloning the drive. I proceeded to test back and forth between computers, but the same problem kept happening with the G4. No matter what I did, the PowerBook would not recognize the external USB drive. I hooked up various other PATA drives to the enclosure, but with the same end result.

Eventually I decided the USB ports on the G4 were wonky (this assumption was confirmed over the course of the day). I proceeded to take apart the G4 using our nifty hard-drive replacement guide, and hooked up both drives to my Intel-based (more on the significance of that later) MacBook Pro via one FireWire and one USB enclosure. I formatted the 320 GB drive and did an 80-to-320 clone over the course of three hours, of course while pretending to work. Everything was copied and… It didn’t work.

I put the 320 GB drive directly into the G4, but the computer absolutely would not recognize it. I tried the external FireWire or USB just for the heck of it, but the CLICKclick CLICKclick came back to haunt me. I hooked up another 160 GB drive internally to see if there’s a drive-size limitation, which would have been quite interesting given that the PowerBook G4 Aluminums should have an ATA-6 interface. By booting from a Mac OS X DVD, I was able to confirm that the 160 GB drive was present, although no OS was installed on it. I tried the same with the 320 GB drive, and it was also being recognized! So I tried installing Mac OS X, and saw that the partition was not correctly set on it. By default the Intel-based MacBook Pro set the drive partition to its native Intel-only “GUID Partition Scheme,” which prevents a PowerPC-based laptop booting using the drive. So I set the 320 GB drive to the PowerPC-native “Apple Partition Scheme,” and of course Mac OS X installed with no problems. Finally, after a day of troubleshooting, the G4 booted successfully with the 320 GB drive!

Had the G4 properly recognized the 320 GB drive via USB, and subsequently performed a clone from its internal 80 GB drive, none of this would have happened. We still don’t know why the laptop has goofy USB/FireWire ports, but I attribute it to the entropy of old age. The same laptop also had one of its RAM slots fail, and the SuperDrive went wonky years ago. Even so, I upgraded the RAM by putting a 1 GB module and tossed in an 8X SuperDrive for good measure. I figured after all this work my significant other can at least have a usable machine, given that it has decent processor, video card, and a great non-glossy display.

Moral of the story: Make sure that the partition you set coincides with your laptop’s processor type. GUID Partition Scheme is for Intels, Apple Partition Scheme is for Power-PCs. Now if we can only make that into an nursery rhyme…

Got a suggestion? Maybe you’ve written a repair-themed nursery rhyme? Drop a comment and let us know!