Technical Documentation Services

February 17, 2010 Site News — Kyle

How to actually disassemble a clamshell iBook

I’ve been writing service manuals for Apple products for so long that it’s hard to remember a time when I didn’t think of myself as a technical writer. The source of my passion for communicating clearly is my never-ending frustration at poor writing in the world. I almost destroyed my iBook G3 Clamshell the first time I disassembled it because I couldn’t find a decent service manual for the machine.

Like me, everyone here at iFixit is passionate about explaining how to fix things—but our documentation team is absolutely rabid. They get worked up over a misplaced comma, and nothing upsets them more than an ambiguous procedural instruction. Don’t even get them started on IKEA’s so-called ‘assembly instructions.’

Our repair manuals attract a lot of attention, and we’ve always received requests from companies that want us to write instructions for them. Sometimes they want manuals for installing a new hardware add-on into a computer, and we frequently hear from people that want us to write a teardown for a product that falls outside our normal operational perview.

Historically, we haven’t had the resources to write contract documentation in addition to the service manuals we provide to the community. But our core business has been going so well that we’ve beefed up our technical documentation team, and they’re looking for more things to show the world how to take apart.

Today, I’m proud to announce iFixit Services. We are now offering world-class technical documentation to manufacturers, service providers, and semiconductor companies. Documentation services include showcasing the inner workings of a device through a public teardown, creating service manuals and technical documentation for consumer electronics, and converting legacy technical documentation.

Want to learn more? Know someone that would benefit from documentation like ours? We just put up lots more information about iFixit’s technical documentation services.

3 Comments

  1. Wow, this is great news. Congratulations guys!

    Comment by A.R.M. — February 17, 2010 @ 4:50 pm

  2. If they get worked up over a misplaced comma, God please don’t let them see “…disassembly a clamshell…”! ;)

    Also, CONGRATS! The world could use more perfectly detailed technical guides like ifixit. I now know exactly where to get guides for tearing apart a piece of Mac hardware with the same level of accuracy as an HP service guide (seriously, those guides are pretty freaking great as well), but there are a LOT of manufacturers (I’m looking at you, Dell) that have no clue. I mean, let’s take a closer look at Dell. The service manual for the Vostro 1720 lumps the Vostro and Inspiron 1720’s together, even though the design, structure, and even the motherboard are entirely different. (http://support.dell.com/support/edocs/systems/ins1720/en/SM/index.htm) What’s up with that? I ended up having to wing-it on my own.

    I sure hope to see that change soon, and I sure hope iFixit gets the customers that need it the most :)

    Comment by Matt Falcon — February 21, 2010 @ 3:21 pm

  3. Egads! I have transmuted that y into the correct letter.

    We hope to raise the bar for service manuals, and continue to make them public. I’m not a fan the level of detail in Dell’s manuals, but at least they are public. HP and Dell are unique in that regard– most manufacturers keep that information under lock and key.

    Comment by kyle — February 21, 2010 @ 3:31 pm


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