iPod Touch 1st Generation Troubleshooting

iPod Touch won't turn on ¶ 

No matter what you do, you can't get your iPod Touch to turn on.

Press and Hold the Sleep/Wake button ¶ 

If your iPod's problem isn't so easily solved, read on.

Drained/bad battery ¶ 

If your iPod won't turn on, especially if it has not been used recently, you may simply have a drained battery. Plug your iPod Touch into your computer or AC adapter and see if anything happens. Ideally your iPod will recognize it has been connected to a power source and charge its battery. If it will no longer charge, the battery must be swapped with a replacement battery.

Bad display ¶ 

It is possible that it appears nothing is happening because the display is bad. If the battery is working properly but nothing is visible, it is possible the display is bad and must be replaced.

Bad logic board ¶ 

Ultimately, if the display and battery are not the culprit, check all the connections from the display to the logic board. If they are connected properly and there is still no life, the logic board most likely needs to be replaced. Check out our selection of logic boards in our parts store!

Touch input not responsive ¶ 

Your iPod Touch is not recognizing the touch input on the front panel.

Bad touch screen ¶ 

It is possible that the touch screen is bad. If so, you must replace the front panel (which includes the touch screen and digitizer).

Bad logic board ¶ 

If replacing the front panel does not restore touch input, the logic board must be replaced.

No audio or distorted audio ¶ 

Your iPod Touch turns on and appears to work, but when you plug in headphones or speakers, the audio doesn't play properly.

Bad headphones/speakers ¶ 

It's unlikely your headphones or speakers are bad, but it's worthwhile to eliminate these as the source of your problem at the beginning. Try your iPod Touch with another set of headphones or speakers just to make sure that the problem is with your iPod Touch.

Bad audio jack ¶ 

The most likely cause of audio output problems on the iPod Touch is a bad audio-out jack. Unfortunately, the audio jack is soldered to the logic board. Installing a new audio jack requires replacing the entire logic board.

Restore icon ¶ 

Your iPod displays the text "Use iTunes to restore" on startup.

Corrupted software ¶ 

It isn't often that Apple gives specific directions about how to fix your problem! Restoring the iPod Touch will erase everything on it, so make sure everything on the iPod Touch is stored elsewhere prior to restoring. To restore, connect your iPod Touch to a computer with the latest version of iTunes installed. When your Touch appears under the devices menu, click the restore option under the summary tab. If you haven't backed up your data already, choose the back up option from the pop up window. Click the restore button to restore your Touch to factory spec.

Force restore mode ¶ 

If your iPod Touch is hanging with an Apple logo, or exhibiting some other software problem that prevents iTunes from recognizing it, you can force it into recovery/restore mode and then use iTunes to restore the software.

If the device is powered off, plug one end of your USB cable into the iPod Touch and leave the other end disconnected. Press down on the Home button, and keep holding it down while you plug the USB cable into your computer. After 5-10 seconds, you should see a "Please Connect to iTunes" image on the iPod Touch, and iTunes should prompt you to restore the software; follow the prompts and the instructions given above.

If the device is powered on, hold down both the power and home buttons until the device reboots and displays the "Connect to iTunes" image (generally, 5-15 seconds).

Bad logic board ¶ 

If attempting to restore the Touch and diagnosing does not fix the problem, the issue is probably the logic board that needs to be replaced.

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machead3, · Reply

iPod Touch, 1st gen will not boot up. I allowed the battery to run down. Big mistake! After repowering it and allowing to charge overnight, Apple logo shows on display. Then, rotating hyphen shows, appears to rotate slowly - SEVERAL seconds between each "segment" lighting up. Then, after a while, screen goes black. Then Cycle repeats itself without intervention. Tried resetting (push switch & home button simultaneously) to no avail. Would be willing to try to restore, but iTunes does not recognize connection to usb port. Prior to battery becoming discharged, Touch had played music thru external amplified speakers for a few hours. Touch had been used with those speakers for over six months so it's not a matter of speakers damaging Touch. Any ideas? Will probably take to Apple store, but expect Store to be jammed with iPad interest. Not a good time for this type of failure to occur.

-- Jerry

Jerry Jankura, · Reply

I can't connect to my local network.

Sage, · Reply

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