Sonos Play 3 Troubleshooting

Sounds played through the Sonos Play:3 are distorted, inaudible, or contains static.

If there is only a high pitched audio emitted from the device without any low bass or treble, try unplugging the power cord for a few seconds and then reconnecting it. If this doesn't solve the problem, make sure that the speaker is connected firmly to the motherboard and there aren't any loose wires. If the connections are firm, the mid-range speaker may be damaged. The Mid-Range Speaker Replacement Guide will show you how to replace a faulty speaker as well as check the wire connections.

If the device isn't emitting high pitched audio try unplugging the power cord for a few seconds and then reconnecting it. If this doesn't solve the problem, make sure that the speaker is connected firmly to the motherboard and there aren't any loose wires. If the connections are firm, the tweeter speaker may be damaged. The Tweeter Speaker Replacement Guide will show you how to replace a faulty speaker as well as check the wire connections.

Any loose parts inside the speaker may cause unwanted vibrations, and you should check to see if any parts meant to be glued down have come loose inside the speaker.

Sonos Play:3 will not power on. Power of the device is indicated by a dim white light on the button board. There is no power button on the device.

Make sure that the power cord is connected to both the speaker and a wall outlet. If the device still does not turn on, (indicated by the white light by the control buttons), the power adapter may need to be replaced.

The control buttons on the panel are not pressing or are stuck in the pressed position.

There is a possibility of dirt building up beneath the buttons and causing them to get stuck in one position. The first step should be to try cleaning it out with a soft cloth. Otherwise, try removing the buttons from the speaker casing and cleaning them that way. A link to the replacement guide will follow below.

The device has weak or no wired/wireless connection.

If you cannot get a good signal from your router, reset or power off the router. Turn it back on after 10 seconds. If this does not solve the issue, contact your Internet Service Provider and they will be able to further assess the problem.

A wireless connection can be faulty effected by walls or close proximity to magnetic devices. Make sure that the Sonos is not trying to push a signal through thick walls or multiple rooms. This can cause a bad Wifi signal. If there seems to be high interference, bring the device closer to the router. Also bring the device, such as phone or computer, closer to the Sonos device for a better connection.

Also the router and the Sonos should be on separate channels. If the Sonos device is on channel 1, then the router should be on 6 or 11. If the Sonos device is on 11, then the router should be on 1 or 6.

If you are using the Sonos Control, please follow the steps below to change the wireless channel:

1) Press the Music button to go the Music Menu. 2) Select System Settings -> Advanced Settings. 3) Select Wireless Channel to change channels.

If you are using the Sonos Controller for PC or MAC, please follow the steps below:

1) Select File -> Preferences (Sonos -> Preferences on the Macintosh). 2) Go to the Advanced tab. 3) Select Wireless Channel to change channels.

First, try unplugging the cable from the wall, and plugging it back in after a few seconds. Make sure your device is at least a foot away from the router. If this doesn't improve the connection, there may be an issue with your Ethernet cord.

If you have a Bridge and the Play 3 can connect to it but is not able to connect to your router you may need to perform a factory reset. Power it off, wait 10+ seconds then re-apply power while holding down the Mute button. Keep holding Mute and release when the LED changes to flashing amber. Hopefully this solves the problem.

Your device is unable to find the speaker or connect to it.

You need to re-connect to your WiFi network. Go to Settings -> WiFi on your device and switch the Wifi off and turn back on.

Restarting the router by unplugging the power cable for 30 seconds, and plugging it back in. If it is still cannot connected by home network, temporarily wire the Sonos product to your router with an Ethernet cable and attempt connecting to it again with your Sonos controller.

Refer to the Device Will Not Power On section above.