Nintendo Wii Troubleshooting

Wii will not turn on or boot ¶ 

Game console is not turning on.

AC adapter reset ¶ 

Most power issues with the Wii can be fixed by resetting the AC adapter. Unplug the AC adapter from both the outlet and the console and let it sit for at least 2 minutes. Plug both ends back in, making sure that the adapter is plugged directly into a wall outlet, not a surge protector or power strip.

Bad power supply ¶ 

The power supply to your Wii could have gone bad, which would keep the console from receiving power. Connect a known working power supply to your console. If it works with the new power supply, then your power supply has gone bad and needs to be replaced.

Bad wall outlet ¶ 

It is possible that the outlet the console is plugged into is bad. Plug another device such as a lamp into it to check it. Also, be sure that the outlet is not controlled by a wall switch. If it is, make sure that the switch is on.

Bad Bluetooth board ¶ 

A common source of failures in the Nintendo Wii is the Bluetooth board. If it and the Wi-Fi module are not fully functional and properly attached to the motherboard, the system will not boot.

Try reseating both the Bluetooth and Wi-Fi boards. If possible, try swapping the Bluetooth module with a known working one to determine if that is the cause.

Bad motherboard ¶ 

If the power supply and wireless boards are fine, then the problem is likely the motherboard. Replace the motherboard with a new one.

Wii suddenly turns off during use ¶ 

Your console unexpectedly turns off in the middle of gameplay

AC adapter reset ¶ 

Most power issues with the Wii can be fixed by resetting the AC adapter. Unplug the AC adapter from both the outlet and the console and let it sit for at least 2 minutes. Plug both ends back in, making sure that the adapter is plugged directly into a wall outlet, not a surge protector or power strip.

Bad third party accessory ¶ 

An accessory of low manufacturing quality may cause damage to the console. If you have any accessories connected to your Wii when it unexpectedly shuts off, unplug the accessory and follow the above instructions to reset the AC adapter.

Lack of ventilation ¶ 

The Wii shuts down if a lack of ventilation causes the system to overheat. Check the vents on the back of the console for a build-up of dust and debris. If there is a lot of dust, use a vacuum cleaner with a brush attachment to remove the dust. Place your hand behind the Wii while it is powered on and make sure the fan is blowing air; otherwise, you should replace the fan.

Wii gets hot while in standby ¶ 

Some consoles tend to get hot when in standby mode (yellow power LED) with WiiConnect24 enabled. This occurs because much of the Wii's hardware is powered on, but the fan is not powered on. If this is of concern, disable WiiConnect24 in Standby Mode in the Wii Settings menu.

Wii will not take discs ¶ 

Console turns on but the DVD drive will not spin or accept discs

Bad cable connection ¶ 

If your DVD drive doesn't turn on when the console is started, it could be a connection issue. The DVD drive is connected to the motherboard by a 12-pin power connector and a ZIF data cable. Remove the DVD drive and check both of the connections to the drive. If they are fine, you may also have to access the motherboard to check the connections from the cables to the board.

Bad DVD drive board ¶ 

If all of the connections to the DVD drive are secure, then it is possible that the board on the DVD drive has a short in it or a blown surface-mount fuse. Remove the DVD drive and replace it with a new one to see if that works. If it does, you can either replace the entire drive, or try to find a replacement board. Replacing the board will be less expensive, but will require soldering.

Bad motherboard ¶ 

If the cables and the drive are not the problem that cause the DVD drive not to turn on, then it may be a bad motherboard. It is difficult to test this without obtaining a new motherboard or testing your DVD drive on a known working console. If the drive still works on another board, then you will have to replace the motherboard.

DVD drive will not read discs ¶ 

The drive takes discs, but does not read them

Bad data cable ¶ 

If the disc is spinning in the DVD drive, but the console can't read it, then there may be a bad connection with the data cable. The cable is a ZIF ribbon cable that goes from the DVD drive to the mother board. First, remove the DVD drive to check the connection there. If it's fine, you'll have to access the connection on the motherboard to make sure it is also secure. At this point, if the connections are fine, you might also want to try a different data cable, though it is not likely that the cable is the problem unless there is obvious damage to it.

Bad laser lens ¶ 

If the Wii takes discs, but cannot read them, then there is likely a problem with the laser lens in the DVD drive. Though it is possible to just replace the laser, it is easier and more reliable to replace the DVD drive.

Thermal issues ¶ 

If your Wii is very warm to the touch, this can cause disk read errors. If this is the case, then completely shut down the Wii (red LED) and allow it to cool down, and then try again.

Wii remote is not recognized by console ¶ 

Wii remote and console are not connected

Wii remote has lost its sync ¶ 

It is possible that your Wii remote has "lost" its sync. You can clear all previous synced Wii remotes with your console and reconnect the ones you are using. Power off the console and unplug the power cord for a few seconds. Plug the power cord back in and turn the Wii back on. At the "Health and Safety" screen, open the small door on the faceplate of the console. Hold the red sync button for at least 15 seconds. All previous syncs have been removed from your console at this point. This process does not need to be repeated to re-sync each remote.

Take the first Wii remote you wish to sync and remove the door to the battery compartment. Press and release the red sync button near the batteries. Quickly press and release the red sync button on the console. The lights on the remote will flash and then illuminate the light that corresponds to that remote's position (1, 2, 3, or 4). Repeat this process for each Wii remote in any desired order.

Wii is making a loud noise while on ¶ 

Bad fan ¶ 

As the console ages, the fan may become clogged or eventually fail, causing the console to overheat, which could lead to much more serious damage to the device. Remove the fan to clean it or replace it with a new one.

Bad drive ¶ 

If the noise only happens when there is a disc inserted in the drive, the drive might be failing. If it bothers you, you will need to replace the DVD drive.

Nintendo troubleshooting ¶ 

If the issues you are experiencing are not covered above, visit Nintendo's Wii Troubleshooting Page and the HackMii Troubleshooting Guide.

Comments Comments are onturn off

Had a problem with the Wii remotes. Following the instructions above the problem was resolved. Thank you.

Jim Jensen, · Reply

I have another solution. My Wii would not read discs (and gave me a few error messages). I tried the Wii disc cleaning solution and making sure the games were clean, but neither worked. I also tried all of the other troubleshooting solutions, and none worked.

When I looked at the back of the Wii, I noticed a few vents and what looked kind of like a fan. Blowing on it, a bunch of dust came out. I blew on it a few more times until no more dust came out. And the next thing I knew, the Wii worked! Maybe it was clogged with dust? Regardless, this simple solution worked for me.

rlsmith1994,

The ac adapter reset works just as explained above.

Tom Ryan, · Reply

The ac adapter reset works just as explained. Be sure to unplug from wall, wait and reconnect.

Tom Ryan, · Reply

Had a series of power outages (about 8 in a one hour period) that kept the Wii from turning on. I unplugged the ac adapter from the wall for about 10 minutes and when I plugged it back it, everything came back up like normal.

Philip Henderson, · Reply

Thank you so much! We just moved and don't have our dish hooked up yet so we've been watching Netflix through our Wii. It quit working this morning so I just did what you said to do. I unplugged it, waited for a few minutes and plugged it back in directly to the wall instead of the power strip. It works! I can't thank you enough!

Traci Olson, · Reply

The AC adapter reset solved the problem. I never would have thought of that - Thanks!

Brick, · Reply

Our Wii will not read disks. I thought it was just old and died so I bought a replacement console. I hooked it up and the new one will not read disks either. Do you think it is a cable issue? Any other suggestions? When we had our TV hung on the wall about 2 years ago our electrician ran the cables through the wall and everything worked fine. A couple of months ago, it stopped reading disks. Please help.

MelissaJ, · Reply

View Statistics:

Today: 11

This Week: 220

This Month: 1,622

All Time: 142,003