Phone Does Not Turn On ¶ 

The phone does not turn on when pressing the power button.

Check that the Phone is On ¶ 

Make sure to check that your device is fully charged. Try turning on the phone with the charger plugged in. If it still does not turn on, there may be an issue with your charger or the charging port, which can prevent your phone from charging and turning on.

Battery ¶ 

Check to see if the phone has a battery. If the phone has a battery but only turns on when plugged in, the battery may be dead.

If the phone still does not turn on it may need to be replaced. Refer to the Battery Installation Guide for instructions on how to remove the battery.

Keyboard Key Does Not Respond When Pressed ¶ 

Nothing happens when a key is pressed on the front keypad or the qwerty keyboard.

Dust Under the Keyboard ¶ 

Check to see if there is dirt or dust inside the keypad. If there is, try removing the dirt/dust with a can of compressed air. If the keypad still does not work it may need to be replaced. Refer to the Keyboard Installation Guide for instructions on how to remove the keyboard.

Phone Turns On But Does Not Stay On ¶ 

The phone will turn on after being charged or when plugged into the wall, but turns off shortly after

Dead or Bad Battery ¶ 

Check to make sure you have plugged your phone in and it is fully charged. If the battery still does not hold a charge, you may need to replace your battery. Refer to the Battery Installation Guide for instructions on how to remove the battery.

Screen not Working ¶ 

The screen does not display an image or is displaying a distorted image.

Check that the Phone is On ¶ 

Make sure to check that your device is on and fully charged. There may be an issue with your charger or the charging port, which my prevent your phone from charging and turning on.

Liquid In Screen ¶ 

If your device has been in contact with any kind of liquid, this may cause your screens to become obscured or malfunction. Moisture tends to get trapped inside the device even after drying. If liquid gets into the screen, battery, or any of the device ports, it may cause the screen to malfunction. Usually, the liquid effects the battery, which then effects the screen function.

Cracked LCD Phone Screen ¶ 

This could be caused by several things. One, your device LCD Screen may be damaged. There may be damage to the Touch Screen Digitizer. Finally, there may be damage to the protective window lens and you may have to replace it. Refer to the Screen Installation Guide for instructions on how to replace the screen.

Blank Cell Phone Screen Display ¶ 

The phone is on, but nothing appears on the screen.

Colored Spots on Screen ¶ 

The device turns on, but there is a spot on the screen that looks like bleeding ink.

Smashed Cell Phone Window Screen ¶ 

The lens is crushed and has extensive damage.

Speakers are Not Producing Sound ¶ 

No sounds comes from the device during a phone call or while playing music.

Volume ¶ 

Check the volume options on your device to make sure that you have the appropriate volume level setting.

Particle Damage ¶ 

Inspect your speaker. Check to make sure there is no moisture in or around the speaker. Also, check to make sure there are no dirt, lint, or other particles stuck in the speaker port.

Bad Connection ¶ 

Speaker may echo or have static due to bad connection.

Microphone is Not Receiving Sound ¶ 

If people cannot hear you during a conversation or you cannot hear yourself on a recording made using the microphone, it may be because your microphone is broken.

Phone May Be On Mute ¶ 

Check to make sure that your device is not set to mute.

Is the Microphone Hole Blocked ¶ 

Most of the time, the microphone is a small circle or square on the device. Make sure that the hole is not obscured by dirt, lint, or other particles that may cause a disruption to the microphone.

Defective Microphone ¶ 

When having a conversation, you can hear the other person speaking but they cannot hear you.

Low Reception Area ¶ 

If you are trying to have a conversation in a low reception area, this may cause your microphone to not work properly.

Screen Says Memory Card is Unreadable ¶ 

The cell phone won't read the memory card and you can't save anything.

Memory Card May Have Been installed Incorrectly ¶ 

First check to make sure the memory card is put into the phone the correct way so that the phone can detect it.

The Memory Card May Actually Be Broken ¶ 

If your memory card is in fact broken, you may just have to buy a new one. Refer to the Micro SD Installation Guide for instructions on how to replace the memory card.

Phone Broken in Half ¶ 

The phone is in two pieces.

The hinges that hold the phone together are broken and the phone is in two pieces. This may not be fixable.

No Servers from Antenna ¶ 

The phone is getting a poor signal.

Poor Signal ¶ 

The phone still functions, but it is not getting good service and I can't stream videos on my phone.

Broken Antenna ¶ 

The antenna that enhances the phone reception may be broken and must be replaced. Refer to the Antenna Installation Guide for instructions on how to replace the antenna.

Camera Is Black ¶ 

The phone will not take photographs.

There can be two options. Either the phone isn't taking pictures properly or the camera lens is broken.