LG Chocolate Touch VX-8575 Troubleshooting

Phone Won't Turn On ¶ 

Your phone will not turn on or shuts down as soon as you unplug it from the charger.

Phone is Off ¶ 

Before you look into the other options, make sure you are trying to turn on your device correctly. To turn on the LG Chocolate Touch VX-8575, simply hold down the "Power/End Call" Button on the bottom right-hand corner of your phone for 5 seconds. If the device does not turn on, then your phone might have one of the problems listed below.

Battery is Drained ¶ 

If your phone will not turn on or shuts down as soon as you unplug it, then the battery is probably drained. Connect the phone to the charger and plug it in to a wall outlet. Let the phone charge for up to 3 hours before disconnecting it from the charger. If the phone still will not turn on or turns on briefly before dying, you will need to replace the battery.

Display is Bad ¶ 

It is possible that nothing happens when you attempt to turn on your phone because the display is bad. If you have already tried replacing the battery or have charged the battery recently, then you may need to replace the display.

Touch Screen is Unresponsive ¶ 

The screen doesn't respond to touch, freezes up or responds, but won't open applications.

Phone has Water Damage ¶ 

If the phone has recently been dropped in water, taken out in the rain or snow, or had water/liquid spilled on it, it may have experienced water damage, causing the screen not to work properly. Fill a bowl or bag with uncooked rice and submerge the entire phone in it. Make sure the device is completely powered down while in the rice. Keep the phone there one to three days. This may temporarily reverse some of the water damage. When you take the phone out of the rice, try turning it on again. If the screen still doesn't work, the phone and screen are unrepairable.

Screen is Frozen ¶ 

The touch screen may be unresponsive because it is temporarily frozen due to a software mix-up. To fix the problem, simply remove the battery for a minute or so, then put it back in and restart the phone. You can restart the phone by holding down the "End Call" button until the screen goes black, meaning that it has shut down. Then hold down the "End Call" button again to turn the phone back on.

Too Much Pressure is on Screen ¶ 

The touch screen can be partially responsive, where it recognizes your fingers on the screen, but pressing down doesn't open up any applications. This unresponsiveness is due to too much pressure from the front protective cover on the actual LCD screen. To relieve the pressure between the two screens, take off the front cover and carefully peel it apart from the LCD screen. They are adhesively joined, so peel apart with caution.

Side Buttons are Unresponsive ¶ 

When you try to press the buttons on the side of the phone (unlock, camera, speaker, volume control), nothing happens.

Phone is Off ¶ 

The buttons on the side of the phone will not respond if the phone is powered off. Refer to the previous "Phone is Off" directions under the "Phone Won't Turn On" Heading to turn the phone on. Once the phone is powered on, the buttons should work as intended.

Phone is Locked ¶ 

If the phone is locked, then the only side button that should work is the "Unlock" button. This case of unresponsiveness is intentional to prevent accidental button pressing when the phone is not in use. For the other buttons to work you must first unlock the phone with the "Unlock" button. Once the phone is turned on and unlocked, the other buttons should work as intended.

Side Buttons are Jammed ¶ 

If the phone is powered on and unlocked, yet one or more of the buttons on the side of the phone does not work as intended, then it is possible that the button(s) may be jammed. If this is the case, you will need to remove the side buttons and replace them or unjam them.

Front Buttons are Unresponsive ¶ 

When you try to press the buttons on the front of the phone (Send, Clear/Speakerphone, and Power/End), they do not work as intended.

Phone is Off ¶ 

If the phone is off, the Send and Clear/Speakerphone buttons will not work. The Power/End Call button should work as intended to turn on the phone in this case. If you are having trouble turning your phone on, refer to the first "Phone is Off" section under the "Phone Won't Turn On" Heading to turn the phone on. Once the phone is powered on, the buttons should work as intended.

Phone is Locked ¶ 

If the phone is locked, then the only button that should work is the "Unlock" button on the side of the phone. This case of unresponsiveness is intentional to prevent accidental button pressing when the phone is not in use. For the other buttons to work you must first unlock the phone with the "Unlock" button. Once the phone is unlocked, the other buttons should work as intended.

Front Buttons are Jammed ¶ 

If the phone is powered on and unlocked, yet one or more of the buttons on the front of the phone does not work as intended, then it is possible that the front button(s) may be jammed. If this is the case, you will need to remove the front buttons and replace or unjam them.

Screen is Cracked ¶ 

Your front screen has cracked or has many scratches on it, making it hard to see the display.

Screen Needs Replacement ¶ 

If your screen has cracked, then the only real solution is to [URL replace the screen]. It is recommended to keep a thin protective cover over your screen and/or keep your phone in a protective case. These cases and screen protectors can be purchased at many cell phone accessory stores and websites, including the manufacturer's website.

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