Kindle Fire HD 8.9'' Troubleshooting
So your Kindle Fire HD 8.9" has begun to malfunction in some way or another? Have no fear! This handy troubleshooting guide is designed to help you get down to the root of the problem -- and fix it too. With a little determination, your Kindle should be back to working order in no time at all.
- The Kindle won't turn on
- The battery does not charge or dies quickly
- The screen's image is distorted or has dead pixels
- The screen is non-responsive to touch
- The sound is nonexistent or distorted
- The sound coming from the headphones is nonexistent or distorted
- The image from the HDMI port won't appear
The Kindle won't turn on ¶
No matter what you do, you can't get your Kindle to turn on.
The battery is drained or bad ¶
If the battery is more than two years old, was left in the heat, or was plugged into a charger other than the one it came with, the battery may be bad and you may need to replace it. Test to see that the battery isn't just dead. Charge the battery for an hour and then try to turn the Kindle on. If nothing happens, you may need to install a new battery. To replace the battery, refer to the battery repair guide.
The screen is damaged ¶
If everything is in working order, but the Kindle still won't turn on, the problem may be the screen. If there are visible cracks in the screen, it is damaged. You will need to install a new screen. To repair the screen, refer to the screen replacement guide.
The battery does not charge or dies quickly ¶
The battery seems to run out of life within a couple of hours, and the Kindle freezes or shuts down.
The charger is damaged ¶
If your charger is plugged into the wall and plugged into your Kindle, but your Kindle shows no sign that the battery life is being replenished, then your charger may be the problem. Borrow a friend's charger that you know is functional. If your Kindle can charge using their cord, then it must be your own that is the problem. Replacing the charger should fix the problem.
The charger port is damaged ¶
If you can't get your Kindle's battery to charge, even when using a working charger, then perhaps the charger port has been bent or damaged. A bent charger port may be especially obvious if the charger jack does not fit or does not remain connected to the input when plugged in. If this is the case, then the input should be replaced. To replace the charger port, refer to the charger/micro HDMI port repair guide.
The battery is damaged ¶
If your battery is running out within a few hours, it may be damaged. Batteries are prone to damage from continual use and are not designed to last forever. Plug your Kindle in and turn it on. Wait until the battery icon indicates that it is fully charged. Now unplug your Kindle. If your Kindle shuts off as soon as you unplug it, then your battery may be worn or damaged and in need of replacement. To repair the battery, refer to the battery repair guide.
The screen's image is distorted or has dead pixels ¶
The Kindle's screen image appears warped, fractured, blurry, has dead pixels, or is distorted in any way.
The screen is damaged ¶
If your beautiful HD screen has turned into a mess of dead pixels and colorful blurs, it is most likely damaged. Try restarting your Kindle, or even leaving it off for 12 hours before turning it on. If the problem persists, then the only remedy is to get a replacement screen. To replace the screen, refer to the screen repair guide.
The screen is non-responsive to touch ¶
The screen won't respond to my fingers at all.
The screen is frozen ¶
Frozen screens can be very frustrating. Similarly to computers, our smaller devices can freeze up. Your Kindle may have frozen, so reboot your device by holding down the power button for 10 seconds and letting go. Once your Kindle shuts off, turn it back on. If the screen was just frozen, restarting the device should fix the problem.
The screen is damaged ¶
If your screen refuses to respond, no matter what, it may be damaged. Try to see if you can spot any physical damage on the screen before you determine if the screen is broken (any damage that impedes the use of the device is too much. If it is, you will need to replace the screen. To replace the screen, refer to the screen repair guide.
The sound is nonexistent or distorted ¶
No matter how high the volume, no sound is coming out of the speakers. OR The sound coming from the speakers is inaudible.
Your headphones are plugged in ¶
If your headphones are plugged into the headphone input, then sound will be redirected through the headphones and none will be coming out of the speakers. Unplug the headphone jack and sound should now come out of the speakers.
The speakers are damaged ¶
If the sound coming from the speakers is distorted, muffled, static, or there is no sound at all, then the speakers are damaged and you will need to replace them. These symptoms could also be for only one speaker (e.g. the left speaker is normal, but the right speaker has static.) To repair the speakers, refer to the speaker repair guide.
The sound coming from the headphones is nonexistent or distorted ¶
The sounds coming from your headphones make your ears want to bleed from the audio quality and distortion. OR There is no sound coming from your headphones, but hey, at least your ears aren't bleeding.
Your headphones are damaged ¶
Your headphones have to endure the outside world, and in everyday life they get damaged easily. If the headphones plugged into your device are producing questionable sounds or no sound at all, the headphones may have an issue. Try plugging your headphones into another device to see if the sound is still as bad. If it is, you may want to look into getting new headphones.
The headphone input is damaged ¶
If you know that your headphones work, yet the sound coming from them while plugged into your Kindle is unsatisfactory, then your headphone input may be damaged. To repair the headphone input, refer to the headphone input repair guide.
The image from the HDMI port won't appear ¶
Even after plugging a micro HDMI cable into the Kindle, the image does not show up on the other device.
The input on the other device is not set correctly ¶
There is often a special setting for getting a device to work properly with an HDMI cable. So let's say the second device is a TV and you're trying to get the Kindle's image to show up on the TV. Well, if the TV isn't set to display the correct input, then you won't be able to see the desired image. The same sort of principle works for projectors and even some computer monitors. Consult the other device's manual on how to switch to the correct input. If all is well, the image displayed should match that of the Kindle's screen.
The HDMI cable is damaged ¶
If either of your two devices (i.e. the Kindle or the device that you wish to display the Kindle on) do not recognize the HDMI cable when plugged in, then the cord may be damaged. You can test the HDMI cable by replacing the cable in question with a guaranteed working one to test if it is a faulty cable. If the image is able to display correctly with the new cable, then the old cable is the problem and needs to be replaced.
The micro HDMI port is damaged ¶
Forcing a micro HDMI jack into the port at an incorrect angle or orientation could damage the port. If the input on the device you wish to display the image on is set correctly, and the cord you're trying to use works, then the port could be the problem. Replacing the port with a new one would easily fix your problem. To repair the micro HDMI port, refer to the charger/micro HDMI port repair guide.