Canon EOS Rebel XS Troubleshooting

Go to the Canon EOS Rebel XS device page

Camera does not turn on ¶ 

Camera does not appear to be powering on.

Camera in lock position ¶ 

Move the command dial to something other than the L position to turn the camera on.

Bad batteries ¶ 

Make sure that the batteries are fresh and put into the camera correctly. Also make sure that the battery contacts are clean. Clean with a dry cloth.

LCD Broken ¶ 

If the LCD is not working, the camera may appear to be off. Try pressing the shutter button and listen for the camera shutter sound to make sure that it is the LCD that is broken and not something else. Use this guide to replace the LCD.

Wiring or motherboard problems ¶ 

A wire or component on the motherboard may have come loose. If not, a component on the motherboard could have gone bad.

Camera won't take pictures ¶ 

Camera won't take photos when shutter is pressed

Camera in lock position ¶ 

Move the command dial to something other than the L position to turn the camera on.

Bad batteries ¶ 

Make sure that the batteries are fresh and put into the camera correctly. Also make sure that the battery contacts are clean. Clean with a dry cloth.

Lens cap in the way ¶ 

Take the lens cap off of the front of the camera.

Film ran out ¶ 

Make sure that there is still film remaining in the roll.

Film is not inserted correctly ¶ 

Check if the film is inserted correctly in the camera without jams. Clean the dust out of the film chamber with a blower brush if necessary. The film pressure plate and film guide may also have to be cleaned. To do this, use a blower brush to blow dust away. Then wipe the surface lightly with lens cleaning paper moisturized with lens cleaning fluid. Look for a film symbol on the LCD to see if the camera recognizes the film.

Camera not focused ¶ 

Make sure the camera is focused by holding the shutter button half way. The viewfinder should also show a blinking focus lamp. If it doesn't focus in automatic mode, try focusing in manual mode.

Shutter curtain or mirror stuck ¶ 

The shutter curtain or mirror may be stuck in an opened or closed position. Check for obstructions.

Broken Shutter ¶ 

The shutter is delicate and should not be touched. The shutter may be stuck. Look for obstructions. If the shutter is too damaged, it may have to be replaced.

Wiring or motherboard problems ¶ 

A wire or component on the motherboard may have come loose. If not, a component on the motherboard could have gone bad.

Pictures do not develop clearly ¶ 

Photos develop unusually

Lens cap in the way ¶ 

Take the lens cap off of the front of the camera before taking pictures.

Camera was shaken ¶ 

Try to keep the camera steady when taking photos to reduce blur. Consider using a tripod.

Film was damaged ¶ 

If the film was exposed in open light or was hit by x-rays, the film may not develop correctly.

Dirty lens, mirror, or focusing screen ¶ 

If photos develop with unusual specs or lines, the camera lens, mirror, and/or focusing screen may have dust or dirt. Clean the mirror and focusing screen by using a blower brush reserved for this purpose only. If that doesn't work, it is highly recommended to have a professional clean it. If you insist on cleaning it yourself, use a lint free anti-static cloth with lens cleaning fluid. In extremely gentle circular motions that barely touch the surface, pick up the dust or debris. To clean the lens, use a blower brush to get some dust off. Then use lens cleaning paper moistened with lens cleaning fluid to gently wipe the lens. Use a careful spiral cleaning motion from the center of the lens to the outside edge.

Broken Shutter ¶ 

The shutter is delicate and should not be touched. The shutter may be stuck. Look for obstructions. If the shutter is too damaged, it may have to be replaced.

Wiring or motherboard problems ¶ 

A wire or component on the motherboard may have come loose. If not, a component on the motherboard could have gone bad.

Film developer error ¶ 

The film may have been developed incorrectly.

LCD doesn't turn on ¶ 

Nothing appears on the LCD.

Camera in lock position ¶ 

Move the command dial to something other than the L position to turn the camera on.

Bad batteries ¶ 

Make sure that the batteries are fresh and put into the camera correctly. Also make sure that the battery contacts are clean. Clean with a dry cloth.

Old LCD ¶ 

After 5 years, the LCD may be difficult to read. Replace the LCD. For instructions on how to replace the LCD, use this guide.

Wiring or motherboard problems ¶ 

A wire or component on the motherboard may have come loose. If not, a component on the motherboard could have gone bad.

"bc" indicator on display ¶ 

The "bc" indicator indicates a really low battery or an internal problem.

Bad batteries ¶ 

Make sure that the batteries are fresh and put into the camera correctly. Also make sure that the battery contacts are clean. Clean with a dry cloth.

Internal problem ¶ 

Push the shutter button down half way and then all the way down. If the "bc" indicator disappears, then carry on taking photos. If not, then there is probably a problem with the internals of the camera. Try to figure out the problem by looking at different symptoms that the camera shows.

Flash bulb doesn't pop up ¶ 

The flash bulb wont pop up

Camera in lock position ¶ 

Move the command dial to something other than the L position to turn the camera on.

Bad batteries ¶ 

Make sure that the batteries are fresh and put into the camera correctly. Also make sure that the battery contacts are clean. Clean with a dry cloth.

=== Push down the flash button ==

The flash button can be pressed to make the flash bulb pop up.

Put camera in full auto, portrait, or macro mode ¶ 

For the flash to automatically pop up, the command dial must be set to full auto mode (green frame), portrait (face), or macro (flower).

Flash is stuck ¶ 

The flash may be jambed closed or stuck on something. Make sure nothing is in the way of the movement of the flash popping up. If the flash is stuck on the inside, gently tug on the flash to try to pop it up. If that doesn't work, the camera may have to be opened up.

Wiring or motherboard problems ¶ 

A wire or component on the motherboard may have come loose. If not, a component on the motherboard could have gone bad.

Camera will not autofocus ¶ 

''Camera doesn't autofocus when in autofocus mode, but can manually focus when in manual focus mode."

Lens in manual focus mode ¶ 

Make sure the "AF" mode is selected on the lens. The "M" mode is for manual focus.

Push shutter button half way ¶ 

To autofocus in autofocus mode, the shutter button needs to be pushed half way down while the brackets in the viewfinder are on the object you want to focus on.

Battery cover doesn't close properly ¶ 

Battery cover does not completely close or broken off

Something blocking the battery door ¶ 

The battery door may be blocked by something. Check for obstructions around the hinge and the door. Also, the batteries being used may not be of the right size. Use the correct battery type for the camera.

Battery cover latch problems ¶ 

The spring loaded latch doesn't open and close correctly. The spring inside may be worn or broken. To replace the battery cover, use this guide.

Broken battery cover hinge ¶ 

The battery cover hinge my be broken. Check if the hinge is tearing or if completely broken off. To replace the battery cover use this guide.

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