Don't forget to spread the brackets on the sides apart to release the chips.

I'm not sure what the point is for this step. This helped not at all in getting the drive out. Also, the cable is taped down, and must be untaped before the card will come out.

It's best, when putting in the new drive, to screw the bumpers into the right side of the drive, then put the bumpers into the holes on the left side. Then, put the drive in in the reverse way you took it out: Left side first, then shove the bumpers into the holes on the right side. It's difficult, but it's the only way I could make it work. Then, of course, screw the left bumpers in the same way you unscrewed them.