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January 10, 2014
I went for a run with the wife but forgot I wasn't wearing my running shorts with zipper secured pockets. One good trot was all it took to have my phone launch from the pocket and land directly on its display. Fortunately, the concrete slowed the phones descent. Unfortunately, this lead to a destroyed LCD display.
The repair was very easy (Samsung did a beautiful job of designing the phone for replacing the most likely piece to be damaged). I have had my hands in quite a few Icom brand two-way radios and those things aren't nearly as forgiving for the average person to assemble/disass
The guide was great with pictures and steps that would make any technician breeze right through the process.
The only hiccup: the website had an inventory discrepancy where the quantity of blue LCD components was listed at two but turned out to be zero. The customer service rep quickly provided a $10 coupon for my troubles and I decided my phone would be fine being two-toned with white on the front and blue on the back.
As with any instruction manual, read the entire thing before you begin. At the very least know what needs to be done a few steps in advance - it will make the process go more smoothly.
December 25, 2013
I dropped the phone and rendered it useless due to breaking the screen and digitizer. I had no insurance and could not upgrade, but need my phone.
The fix is pretty straight foward and videos walk you through it from start to the finish. My biggest prop was when UPS screwed the pooch with the next day shipping. Ifixit stepped up, sent another order for Saturday delivery without an issue. I applaud Ifixit for stepping up for me becuase UPS did nothing to get me the first shipment. Thank you again!!
Use quality parts from a very devoted company that WANTS to help you fix the gadgets we pay so much for. They can be repaired and not thrown away, saving you money. It feels good to make the fix yourself too.
November 12, 2013
I dropped my phone on the kitchen tile floor (face down). When I picked it up, the screen wasn't damaged (1 Point Gorilla Glass); however, the LCD was cracked in the upper right corner. I was very angry because I only have had the phone for 6 months. Within 2 hours, the entire screen stopped working. I couldn't answer calls or make any calls. The next day at work, I tried calling AT&T about replacing it, but because it was damaged, it's not under warranty. I was trying to decide if I should get a cheap "stupid" phone for the remaining 1-1/2 years of my contract, or spend the large amount of money to buy a new Samsung Galaxy. Then my husband told me about something he saw in his Maximum PC magazine called ifixit.com, and sent me a link to the replacement front panel assembly. I looked at the step-by-step instructions on how to replace it and thought, "I can do this!"
When my replacement front panel assembly came in, I sat down at the dining room table with my phone, replacement front panel assembly, the plastic opening tools, a screwdriver and a pair of tweezers. I followed the instructions step-by-step and was just in awe as to how easy it was. The only part I had a little difficulty with was the ambient light sensor. As a woman, I can be very delicate. However, when it comes to trying do deal with a delicate piece of machinery, I can sometimes be a big oaf. I asked my husband for help with this part (he's IT and works on computers all the time). It took him a few minutes, but then he finally lifted the sensor. He then went back to what he was doing and let me finish the repair. I was a little concerned when I got to the end of the instructions and there weren't any steps on putting it back together, but all I did was just go through the instructions backwards. When that phone turned on and I saw "Samsung" on the screen, I felt a great sense of accomplishment, and a huge smile came to my face. I couldn't believe I spent about 45 minutes and less than half the cost of a new phone, and my phone was working flawlessly.
I ordered the plastic opening tools to help with the repair. If you have something plastic that's small and flat, you can use that. I do wish I bought a spudger because I had an issue trying to find something thin and flat enough to do what I needed to do. The plastic opening tools were too thick to deal with the items the spudger was used for.
The best piece of advice I could give is, when you take the phone apart, don't just place the pieces on the table around you. Make sure you put them in a line, and bunch them by steps. For example, I created my line right to left. The first bunch was the back panel, battery, SD card and SIM card. The bunch to the left was the 10 screws sitting inside the plastic midframe. The next bunch to the left was the headphone jack/speaker assembly. It just made it so much easier to put the phone back together because as I was going through the directions backwards, I worked from the left to the right on my line of parts.
On another note, when I placed my order, I requested overnight shipping. My order confirmation email said I would receive an email with my shipping confirmation. The next day when I didn't receive that shipping confirmation, and the order confirmation page on ifixit.com wasn't providing any shipping information, I emailed the company. I told them that I paid for overnight, but I wasn't seeing any shipping information, and I should be receiving the items today. I received a call from someone at ifixit later that day apologizing and telling me there was an issue with the shipment details updating and that my package was already delivered to the mail room (I had it shipped to work). Taking the extra step of calling customers to explain the issue, rather than sending an email, is the best way a company can show they appreciate their customers. In my opinion, it's that extra step every company should take.