Payment ¶ 

We currently accept payment via American Express, Visa, Mastercard, and Discover credit and debit cards. We are unable to accept prepaid gift cards at this time. We also accept PayPal, Google Checkout, US money orders and purchase orders (educational institutions only). All credit card information you provide is stored using industry-standard strong encryption in our secure database. Payment via credit card will provide the fastest delivery of your order.

Please send money orders to:

iFixit
81 Higuera St, Ste 200
San Luis Obispo, CA 93401

Please make sure that your money order is in US Dollars and drawn from a US Bank.

If you are paying by credit card, your credit card statement will show a charge from IFIXIT.

All orders paid via credit card are subject to billing address verification. The address that you enter as your billing address must be the address at which you receive your credit card statement. All orders for which the billing address does not match are subject to cancellation without prior notice.

Orders with a shipping address different from the stated billing address may require additional verification. To speed the verification process, please ensure that the shipping address for the order is listed as an alternate address with your credit card company. If the shipping address is not listed on your credit card as an alternate address, we reserve the right to require additional documentation or cancel your order.

Shipping ¶ 

We normally ship your order within 24 hours if it's in stock and it's not Saturday, Sunday, or a holiday.

You will receive a shipment tracking number for all UPS and FedEx shipments. UPS and FedEx do not ship to PO Boxes, APO, FPO, or DPO address. If you need to ship to a PO Box, APO, FPO, or DPO address, you must choose USPS as your shipping method.

We ship to all 50 states (including US territories and APO/FPO addresses).

International shipping information is available below.

Estimated UPS transit times ¶ 

International Shipping ¶ 

International shipments may be subject to import taxes and/or customs fees. These fees are the sole responsibility of the recipient. If a shipment is refused and returned, you will be responsible for any import taxes and/or return shipping costs incurred by iFixit. These fees are specific for the destination country therefore we do not know what the amount will be. The shipping and handling fee applied by iFixit at checkout does NOT cover any duties, taxes or brokerage fees. Please be prepared to pay these fees when your package is delivered. If the package is refused or returned to us, all customs charges or fees will be charged to you.

International Shipping Options:

FedEx International Priority:

Delivery usually takes 1-7 business days under normal circumstances, depending on the country. You can track your package using the FedEx Website.

USPS First-Class Mail International:

You can select this only if the sub-total (the amount of just the items) is under $30 USD. Delivery varies greatly depending on the country. This is the cheapest way to send an international package but there is no tracking ability. We say allow up to 6 weeks for delivery in extreme cases.

USPS Express Mail International:

Delivery usually takes anywhere from 5-10 business days under normal circumstances, depending on the country. You can track your package using the USPS Website. The tracking provided by the USPS is limited and does not estimate delivery time.

We ship to the following countries:

Albania, Andorra, Anguilla, Antigua and Barbuda, Argentina, Aruba, Australia, Austria, Bahamas, Bahrain, Barbados, Belgium, Belize, Bermuda, Bolivia, Bosnia and Herzegovina, Brazil, British Indian Ocean Territory, Bulgaria, Canada, Cape Verde, Cayman Islands, Chile, China, Christmas Island, Colombia, Cook Islands, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Dominica, Dominican Republic, Ecuador, El Salvador, Estonia, Falkland Islands, Faroe Islands, Federated States of Micronesia, Fiji, Finland, France, French Guiana, French Polynesia, Germany, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guyana, Heard Island and McDonald Islands, Honduras, Hong Kong, Hungary, Iceland, India, Ireland, Isle Of Man, Israel, Italy, Jamaica, Japan, Jersey, Kiribati, Korea, Republic of (South Korea), Latvia, Liechtenstein, Lithuania, Luxembourg, Macao, Macedonia, Maldives, Malta, Marshall Islands, Martinique, Mauritius, Mayotte, Mexico, Monaco, Montenegro, Montserrat, Nauru, Nepal, Netherlands, Netherlands Antilles, New Caledonia, New Zealand, Nicaragua, Niue, Norfolk Island, Norway, Palau, Panama, Paraguay, Peru, Philippines, Pitcairn, Poland, Portugal, Qatar, Reunion, Romania, Russia, Saint Barthelemy, Saint Helena, Ascension and Tristan da Cunha, Saint Kitts And Nevis, Saint Lucia, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Samoa, San Marino, Saudi Arabia, Serbia, Republic Of, Seychelles, Singapore, Slovakia, Slovenia, Solomon Islands, South Africa, Spain, Suriname, Svalbard and Jan Mayen, Sweden, Switzerland, Taiwan, Thailand, Togo, Tokelau, Tonga, Trinidad and Tobago, Turkey, Turks and Caicos Islands, Tuvalu, Ukraine, United Arab Emirates, United Kingdom (Great Britain), United States, Uruguay, Vanuatu, Vatican City, Venezuela, Virgin Islands, British, Virgin Islands, US, Wallis and Futuna

We do not ship to any countries that are not on this list.

Returns ¶ 

Arrangements for a return must be made within 15 days of the date the item is shipped.

Returned items that are not defective will be charged a restocking fee of 15% (minimum $5.00), and shipping will not be refunded. Alternatively, we will provide 90% of the purchase price in store credit for your returned item. ($5.00 minimum still applies.)

If you return a new item that has been opened and is not defective, we will use the price of an equivalent used item to determine the refund amount, and will charge the restocking fee mentioned above.

Outgoing and return shipping charges for any non-defective returns are the sole responsibility of the customer. If we are at fault, iFixit will provide a return shipping label and/or reimburse shipping charges for standard, non-expedited shipping methods. Any shipping charges billed to an iFixit shipping account and not explicitly authorized by iFixit will be rebilled to the customer.

Please contact our support department for an RMA number before sending anything to us. RMA numbers are valid for 10 days from the date of issue. All packages received without an RMA number will be charged a 25% restocking fee ($5 minimum). Rejecting receipt of a package is considered returning the package and may be charged up to a 25% restocking fee.

Warranty ¶ 

Our standard warranty covers the purchased component and does not include shipping, loss of use, loss of data, or any other incidental losses. Warranty length is listed on each product description page. Warranty is limited to component failure. If a working item is returned, it is subject to our standard restocking fee.

If you believe you have received a defective component, please test it thoroughly before contacting us for an RMA number. If you want us to cross-ship a replacement component, we must have your credit card number on file. Failure to return a defective component will result in a charge for the replacement component.

iFixit is not responsible for any damage to your device due to improper installation.

If you would like to purchase an extended warranty, please contact us.

Sales Tax ¶ 

Orders shipped to a California address are changed 7.75% sales tax on the entire order including shipping and handling charges. If you are tax-exempt, please contact us prior to placing your order as we cannot remove sales tax from an order once it is submitted.

If you have any questions, please contact us.