Sales Policies

Payment

We currently accept payment via American Express, Visa, Mastercard, and Discover credit and debit cards. We are unable to accept prepaid gift cards at this time. We also accept PayPal, Google Checkout, US money orders and purchase orders (educational institutions only). All credit card information you provide is stored using industry-standard strong encryption in our secure database. Payment via credit card will provide the fastest delivery of your order.

Please send money orders to:

iFixit
9393 Eagle Vista Way
Atascadero, CA 93422-6313

Please make sure that your money order is in US Dollars and drawn from a US Bank.

If you are paying by credit card, your credit card statement will show a charge from IFIXIT.

All orders paid via credit card are subject to billing address verification. The address that you enter as your billing address must be the address at which you receive your credit card statement. All orders for which the billing address does not match are subject to cancellation without prior notice.

Orders with a shipping address different from the stated billing address may require additional verification. To speed the verification process, please ensure that the shipping address for the order is listed as an alternate address with your credit card company. If the shipping address is not listed on your credit card as an alternate address, we reserve the right to require additional documentation or cancel your order.

Shipping

We normally ship your order within 24-36 hours if it's in stock and it's not Saturday, Sunday, or a holiday.

Our primary shipping carrier is UPS. UPS Next Day and 2nd Day services receive priority processing. You will receive a shipment tracking number for all UPS shipments. UPS does not ship to PO Boxes.

International shipments may be subject to import taxes and/or customs fees. These fees are the responsibility of the recipient.

We ship to all 50 states (including US territories and APO/FPO addresses) and these countries:

Anguilla, Argentina, Australia, Austria, Bahamas, Bahrain, Belgium, Bermuda, Brazil, Canada, Cayman Islands, Chile, China, Costa Rica, Cyprus, Denmark, Dominican Republic, Fiji, Finland, France, Germany, Greece, Hong Kong, Iceland, India, Ireland, Israel, Italy, Jamaica, Japan, Republic of Korea, Luxembourg, Malta, Mexico, Monaco, Nepal, Netherlands, New Caledonia, New Zealand, Norway, Portugal, Qatar, Spain, Sweden, Switzerland, Taiwan, Thailand, Trinidad and Tobago, Turkey, United Arab Emirates, United Kingdom (Great Britain)

We do not ship to any countries that are not on this list.

Estimated UPS transit times

Returns

Arrangements for a return must be made within 15 days of the date the item is shipped.

Returned items that are not defective will be charged a restocking fee of 15% (minimum $5.00), and shipping will not be refunded. Alternatively, we will provide 90% of the purchase price in store credit for your returned item. ($5.00 minimum still applies.)

If you return a new item that has been opened and is not defective, we will use the price of an equivalent used item to determine the refund amount, and will charge the restocking fee mentioned above.

Please contact our support department for an RMA number before sending anything to us. RMA numbers are valid for 10 days from the date of issue. All packages received without an RMA number will be charged a 25% restocking fee ($5 minimum).

Warranty

Our standard warranty covers the purchased component and does not include shipping, loss of use, loss of data, or any other incidental losses. Warranty length is listed on each product description page. Warranty is limited to component failure. If a working item is returned, it is subject to our standard restocking fee.

If you believe you have received a defective component, please test it thoroughly before contacting us for an RMA number. If you want us to cross-ship a replacement component, we must have your credit card number on file. Failure to return a defective component will result in a charge for the replacement component.

iFixit is not responsible for any damage to your computer due to improper installation.

If you would like to purchase an extended warranty, please contact us.

Sales Tax

Orders shipped to a California address are changed 8.25% sales tax on the entire order including shipping and handling charges. If you are tax-exempt, please contact us prior to placing your order as we cannot remove sales tax from an order once it is submitted.

If you have any questions, please contact us.