There are two ways to create documents: guides and wikis. Guides are step-by-step, structured documents that teach users how to complete any number of projects. Wikis, on the other hand, follow a much less structured format.
So, how do you decide when to create a guide and when to create a wiki? In most cases, it's better to use a guide for instructional purposes. When creating a new document, ask yourself: "Am I teaching someone to do something real?" If the answer is yes, then create a new guide. But if you want to provide users with background information on what something is and how it works, then create a wiki.
Take a look at this Samsung Juke wiki, for example. The document covers information on a variety of errors one might encounter while troubleshooting the Samsung Juke.
Because wikis are free format, you have to know a little bit of code (or Wiki Synax) in order to use them. Refer to Basic Wiki Formatting Help for all the information you’ll need to get started.
Wiki Types ¶
Create a manual about a specific category. Make other people awesome by teaching them what you know. A category automatically displays related information. Check out the sample category below:
- Learn more: Category Pages
Create a wiki with flexible formatting for general information, like a troubleshooting page. Once it's made, you need to add a link to it so people can find it! Check out this wiki on troubleshooting
- Learn more: Basic Wiki Formatting
Create an item (a tool, part, or product) for easy e-commerce linking with any step-by-step guide. For example, look at this sample item below:
- Learn more: Items Pages
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