iPhone 3G Troubleshooting

iPhone 3G glass is shattered

Oh no! Your iPhone's glass did not survive your unintentional drop test!

Broken front panel

Take a deep breath and see if your iPhone will turn on and operate normally. In most cases, the iPhone is still functional but now a cosmetic disaster. Take a closer look and make sure the display was not damaged from the fall, as you will want to replace this at the same time as replacing your front panel if it is damaged. Generally, the front panel will have absorbed the brunt of the fall and your display will be unscathed. We have a great front panel kit that provides everything needed to complete the iPhone front panel replacement.

iPhone 3G won't turn on

No matter what you do, you can't get your iPhone 3G to turn on.

Drained/bad battery

If your iPhone 3G won't turn on, especially if it has not been used recently, you may simply have a drained battery. Plug your iPhone 3G into your computer or AC adapter and see if anything happens. Ideally your iPhone 3G will recognize it has been connected to a power source and charge its battery. If it will no longer charge, the battery must be swapped with a replacement battery.

Bad display

It is possible that it appears nothing is happening because the display is bad. If the iPhone sounds like it is working properly but nothing is visible, it is possible the display is bad and must be replaced.

No audio or distorted audio

Your iPhone 3G turns on and appears to work, but when you plug in headphones or speakers, the audio doesn't play properly.

Bad headphones/speakers

It's unlikely your headphones or speakers are bad, but it's worthwhile to eliminate these as the source of your problem at the beginning. Try your iPhone 3G with another set of headphones or speakers just to make sure that the problem is with the iPhone 3G.

Bad audio jack

The most likely cause of audio output problems on iPhone 3G's is a bad audio-out jack. We sell a headphone jack assembly. Check out our iPhone 3G headphone jack installation instructions.

Restore iPhone 3G

Your iPod is behaving erratically or displays the text "Use iTunes to restore" on startup

Corrupted software

It isn't often that Apple gives specific directions about how to fix your problem! Restoring the iPhone 3G will erase everything on it, so make sure everything on the iPhone 3G is stored elsewhere prior to restoring. To restore, connect your iPhone 3G to a computer with iTunes installed. Click "Restore" on the iPhone 3G summary page (click on your iPhone icon on the left menu to find this page). Follow the directions to restore. If your iPhone 3G displays the text "Please wait. Very Low Battery," leave it plugged in. This charges the iPhone 3G enough to be able to restore. If the iPhone 3G hangs on this screen for long periods of time, you may need a new battery.