Unresponsive Keyboard Keys

Member-Contributed Guide

Member-Contributed Guide

An awesome member of our community made this guide. It is not managed by iFixit staff.

Plug a loose keyboard cable in and secure it to regain keyboard function.

  • Author: Francis
  • Time required: 10 minutes
  • Difficulty: Easy

After a few weeks of use, some keys of my Zenbook keyboard became unresponsive. Strangely it was vertical rows of keys. After opening the laptop I saw that the keyboard cable was unlocked from it's connector, here is how I fixed it.

Image #1

Edit Step 1 Keyboard  ¶ 

  • Unscrew all 10 Torx T5 screw. Remember there are 2 screws longer than the others (marked with blue circles)

Image #1

Edit Step 2  ¶ 

  • Remove the back cover. Don't worry, there is no warranty tape attached to the cover.

  • Now locate the keyboard connector (blue rectangle). It is covered with a piece of tape which is not very adhesive. That explain why the connector unlocked itself I guess.

  • You may have to remove the battery to push back the wire into the connector. Just unscrew the 3 Phillips screw (red circles). Don't worry there, still no warranty tape.

Image #1

Edit Step 3  ¶ 

  • Remove the tape that covers the connector.

  • Here on the picture you can see the connector with its two holders (red squares) unlocked. They hold the cable in the connector and they are supposed to be completely pushed onto it.

  • Try to push the cable into the connector the most you can to be sure it is correctly plugged.

  • Push the holders (red squares) completely into the connector.

  • I suggest to put a better tape on the connector to ensure it never unlock itself again.

Screw everything back and if you've done it right, enjoy all your keyboard keys again.

For more information, check out the Asus Zenbook UX31A device page.

Required Tools

Phillips #1 Screwdriver

$5.95 · 50+ In stock

T5 Torx Screwdriver

$4.95 · 50+ In stock

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Comments Comments are onturn off

Awesome fix, thanks! This exact issue was plaguing the up and down keys on my UX31 (this is after having to RMA the thing for power issues). Be forewarned, if you are attempting this on a machine that is in sleep or hibernation mode, it has the potential to shut it off, with no visible LED lights to indicate. You can reset by holding down the power button for ~10 seconds and it should boot back up, if not, check connections again.

The LED light on the charging cable is a decent indication if something's up or not.

Jeff L, · Reply

Yep, this worked on my zenbook UX31A. The two white push tabs have to be fully in for the wires in the ribbon cable to contact. When u push in one, the other one pops open, so push both together.

Also, MY zenbook needed a torx T4 to unscrew the screws.

spud,

Great fix! My shift keys were not registering, and upon removing the back I saw the keyboard connector was indeed loose. Securing it in place fixed the problem. Thanks a lot!

Adolfo Brandes, · Reply

Thanks for this! I had random keys unresponsive at various times, my white connector was plugged in on one side but not the other. See-sawed it back and forth until they were both in.

I think the cause is the battery; it physically places the keyboard cable under stress. I replaced the tape with much stronger stuff but am not sure if it will be a permanent fix...

Jonathan, · Reply

Thanks man, you are the best!! This is a great notebook, and this problem was starting to make me hate it. Easy as cake. Wish you good fortune and the best of luck.

Saturnin Kepa, · Reply

Well written, easy to follow and great pics. Allowed me to get my UX31A back up and running on the same day the connector dislodged. Really appreciate your efforts in creating this fix and sharing. Thank you!

Paul, · Reply

Worked for me too. I was astonished when I inspected the two white holders (circled in red in the photo). They were visibly dislodged, barely inserted. I'm a little surprised the keyboard was working at all.

[br]

When applying the gentle pressure needed for the fix, note that pushing in the holder on one side serves to push the one on the other side OUT. You must push in both at the same time. I used jeweler's screwdrivers for the work, and a magnifying glass; these parts are rather small.

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Once the holders were both pushed in, the keyboard began to work correctly again. Excellent! But work for how long? The piece of paper tape laid across the connector and the two holders -- seen in photo #2 -- is beyond pathetic. Here we have a one-thousand-dollar device full of precision electronics, and its correct functioning depends on a scrap of ADHESIVE PAPER TAPE? It's the lamest thing I've ever seen. ASUS should be ashamed and embarrassed.

[br]

Many thanks for Francis for the solution and clear instructions.

Tom Davey, · Reply

Very easy fix with no special knowledge required--just a precision screwdriver kit.

Stephanie, · Reply

THANK YOU SO MUCH FOR SHARING THIS FIX. I did it and it worked great. My Zenbook started with the arrow keys and then moved to the backspace and delete keys. Yesterday the Power key was dead. So I decided to do it and "voilà", it is working perfectly again.

I want to share with you that I wrote several times to ASUS Support and they never replied, except for a questionaire they sent asking me to grade their support, which I never received. It is a pity that such big companies just ignore costumers asking for support when having trouble with almost brand new expensive computers. I believe this same problem is a recurrent one since you can find many posts on the internet regarding the same issue.

Once again: Francis, thank you very much for the fix; very easy, very clear and very helpful.

Edgardo from Colombia

Edgardo, · Reply

thanks for your help, i used some 3M reflective tape to more securely adhere the connectors, just one note--usually when you press on one side of the connection the other comes loose so be sure to press both at the same time before re-taping...thanks again.

adam, · Reply

Beautiful -- worked for me as well. I had lost my "4", "w" and right arrow. Now I am back to writing words with w's!!

Bill Herring, · Reply

THANK YOU SO MUCH!

Simple fix for a major headache.

I opened up the laptop and took off the yellow tape, and stared at it for a sec saying "what now?"

Took a closer look and you had to push the pins up (they are about halfway down), so did that, put some tape, voila!

Ben Wu, · Reply

This was annoying me to no end... I just did it and it worked. One of the push tabs was open but the flex was still sitting properly inside.

Those push tabs do exert pressure on the flex contacts so even if the flex is inserted properly thing may not work.

Patrice Laroche, · Reply

THANK YOU Francis! Took me less than 5 minutes and I had never opened up a computer before. Happily I am no longer slamming on my keys in frustration. I used two small jeweler's forceps to squeeze each side of the connectors together.

For others researching this, my problem started with the up/down arrows and progressed to sporadic problems with various letters. ASUS support tried to blame it on the OS... of course.

creaturedoc, · Reply

Thanks very much. This worked perfectly for me. I was just about t box it up and return it to the retailer. I used 'Gaffer Tape' (cloth based tape) to retain the connector. The original tape did not seem to be man enough for the job.

Robin, · Reply

Thanks very much as well! I actually have the UX32A and I had the same issue as well! (Just goes to show that this change wasn't captured in the model change). The only difference is that there is actually a pretty sturdy piece of tape (hockey stick tape?) already in place, holding down the keyboard controller ribbon to the top of an adjacent chip. The main issue being that despite this tape the keyboard controller still comes loose. Not sure if there is a recommendation for a good permanent fix to this? Any thoughts on using crazy glue? Are you guys actually taping around the clips, or just the ribbon/???

Iwan, · Reply

I'll add my thanks to the list. I also have a ASUS UX31A. One difference is that when I removed the back cover is that I found there was no tape on the keyboard connector at all. There was masking tape on the battery connector. The locks on both sides of the keyboard connector were popped out.

°

It is a lot easier to insert the keyboard cable and make sure it's in the socket as far as it can go if the battery is out of the way. That said, the battery doesn't have to be disconnected (and that connector is pretty hard to remove). The wires are long enough to simply (and carefully) rotate it out of the way.

°

I replaced/added tape over the connectors when I was done and all the keys are working again.

Craig Prall, · Reply

Thank you so much! I was just about to begin a big project on my Asus Zenbook when that keyboard issue developed, and I went to Radio Shack to buy the Torx T5 --they told me they didn't carry that screwdriver because the tech companies didn't want folks poking around in electronics. Sheesh! She told me I'd have to order it online... luckily there was a Home Depot down the street and they had the screwdriver kit. I was hesitant, but once I began the entire process took less than five minutes and I'm not having to use the onscreen keyboard! :)

Thank you so much for this great easy-to-follow fix!

Brian Kaufman, · Reply

Great Fix! Thank you 100 thousand times!

I found the T5 fit just right, it was the #1 phillips that was off. the #00 fit just fine, the #1 was too large.

But once again, great fix! Saved a laptop I love.

Kevin Malone, · Reply

Thanks! Solved my problem with power button and control buttons.

I think the connector design is flawed: even if you press both ends at once, it wants to click back out. I tried to press also a bit _under_ the ribbon cable with a screwdriver (gently!), such that the whole connector would fix better.

Henk, · Reply

worked like a charm. An absolute life saver. I used a scotch tape to keep the connectors in place.

halayuda, · Reply

Worked great! I initially thought it might be a software issue because the problem with some keys would come and go and often went away after a reboot. After the reboot trick proved unreliable, I found your fix. This solved the problem. Thanks for sharing your fix.

heathbar, · Reply

PERFECT! So easy. Thank you.

Jennifer Garcia, · Reply

Excellent page....I am glad I found this. Three days after I bought my new Asus Zenbook, I ran into this issue. Sure enough, instead of sending it back, I tried your suggested solution. The keyboard has been working nicely since. Keeping my fingers crossed, because I like everything else about this laptop.

amitramani, · Reply

Just wanted to say thanks for posting this guide...just got some nice bonus points with the girlfriend.

Matt, · Reply

I got my open box zenbook for an exceptional price and started getting the keyboard issue intermittently from day one. I was absolutely livid and figured it was a lesson learned re open box products.

Found this post after a bit of research, perfect step by step guide. Resolved issue immediately. Very simple fix, incredibly satisfying to bypass Asus for this.

Many thanks to OP.

Sean McDade, · Reply

Sorry guys, I tried to this but it didn't work for me. I put the white connectors back in but my 2 arrow and ESC keys still unresponsive. Anything else I could try? ASUS wants to charge around $100 to fix it (out of warranty).

Next step would be to try to replace the whole keyboard.

Bo Sun, · Reply

I had the same problem with a Zenbook UX21A (principally the X key); the layout is slightly different once you get the cover off, but otherwise exactly the same solution worked perfectly. Thanks!

Steven Pemberton, · Reply

Thank you so much ! Very easy to follow, very easy to do and works like a charm.

Ahix, · Reply

OMG...after multiple hours wasted with ASUS support and reinstalling ATK-drivers, I finally got the quick and easy answer I was looking for HERE! Thank goodness I didn't reinstall the OS as ASUS was recommending I do.

With your simple instructions, I opened the aluminum case, and there I saw one edge of then keyboard connectors had sliped out. After pushing both sides in, I replaced the cheap tape with stickier electric tape and restarted my UX31A ultabook.

The result....no more dead keyboard keys!

Thanks again. I am really surprised ASUS support had no idea about this.

sampson, · Reply

Bummer - ASUS UX-31E

I had high hopes for this, my T and Y keys are unresponsive. They work if I hold down for a brief second so maybe that is why this fix didn't work for me. Took the back off everything was as described. I had a feeling my problem was different when the cable had no tape on it and was fully seated in the connector. I pushed it in but there was no movement. Put everything back together problem still exists. Does anyone know how to replace the keyboard or if it is even possible?

dan, · Reply

This fix seems to have worked for me too! - but it looks like it is not a permanent fix - someone was supplying clips for a permanent fix but it looks like they are not available anymore? Thanks for the great guide!

Philip Rhoades P, · Reply

Once again, IFixIt saved me hours of time ... or in this case, an entire 10-day business trip without the letter "d"! Yay Ifixit!

Josh Berkus, · Reply

Thank you! Worked perfectly and solved the problem in under 5 minutes.

Christian Bratt, · Reply

What is the size of those screws?

Mill, · Reply

What a relief. One day my Zenbook laptop was working just fine. Next day I had no 'd', 'del', 'delete' or back arrow, and I was going crazy, since this would be like the 5th laptop in a row I've purchased that has gone bonkers on me within a year. Wasted a lot of time trying to reinstall keyboard drivers etc. all to no avail. Then found this page, and 10 minutes after getting a T5 Torx driver the it's fixed and working perfectly.

Thank you so much for taking the time to detail and post this.

Justin LE, · Reply

thank you! I couldn't believe this. I had the same problem. It began with unresponsive "a", after all half of the buttoms were dead. Hope this is an permanent solution...

It's a shame Asus still sells this stuff ... They told us it could be a software problem ...

verswe, · Reply

Thank you SO much! I was stumped until I saw this very good write up. If you ever make it to Rochester MN I owe you a beer.

Martin Keech, · Reply

Francis, Thanks so much for posting this! My Zenbook is 3 months old and suddenly stopped powering on, nothing. I took it in this morning and they said it would be 15-20 days before they could get to it. I took out the battery tonight thinking that was the problem. put it back together and did one last search before taking it in tomorrow.

This saved me.

My 84 year old father was watching in awe as I did the repair following your guide.

Can't thank you enough. Your details are amazing.

Orest, · Reply

Thanks so much for posting this!

My 1 year old UX31 keyboard slowly lost responsiveness to more and more keys ( Enter, L, and others. )

When I applied pressure to the notebook frame with one finger right above the f10-f11 key, all the keys worked, when the pressure was off they stopped working, so definitely a connection probelm.

After reading your great post, I fixed it by pressing in the keyboard connector locks all the way in.

G I, · Reply

Thank you this worked great and was exactly the problem when my E and R key stopped working today on my Zenbook.

Darren Thurston, · Reply

My power key stopped working. Instead of sending my laptop back to Asus, I followed these instructions lucky to have the hex tool (ordered from ebay for another problem) and had it fixed in 5 minutes. This has made my day. Shame on Asus for this obviously common problem, thank god someone was kind enough to make these instructions. What a legend!!

rob Surf, · Reply

Does anyone know what length the short T5 Torx screws are and where I can order them?

Thanks so much in advance!

Jtarta1, · Reply

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