Repairing Paper Jam

User-Contributed Guide

User-Contributed Guide

An awesome member of our community made this guide. It is not managed by iFixit staff.

  • Author: Nathan Ruiz
  • Time required: 10 to 15 minutes
  • Difficulty: Easy

Sometimes during printing the paper will become jammed inside the printer. There are three places in which paper can become jammed. The following guide shows you the three different ways of removing the jammed paper depending on where the jam occurs.

Sections
Image #1

Add Note Edit Step 1 — Drum Unit and Toner Cartridge  ¶ 

  • Press the front cover release button.

  • Keep the button pressed and pull the cover toward yourself.

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Add Note Edit Step 2  ¶ 

  • With the front cover in the downward position, the drum & toner unit will be visible.

  • Grab the black-and-yellow handle on the unit. Lift unit up and pull it out of the printer.

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Add Note Edit Step 3 — Paper Jam  ¶ 

  • DO NOT TOUCH the electrodes on the right inner wall of the printer. Touching these electrodes can cause electrical damage to the printer.

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Add Note Edit Step 4 — Paper Jam Type 1  ¶ 

  • If jammed, paper will be visible after removing the drum unit. To clear paper jam, reach into printer and grab a corner of the paper.

  • Proceed to lift paper up and out of the printer.

  • Jammed paper may require an excess amount of force to be removed from printer.

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Add Note Edit Step 5 — Paper Jam Type 2  ¶ 

  • Grab onto the lift located on the paper tray near the bottom on the front of the printer.

  • Pull the paper tray completely out of the printer by pulling towards yourself.

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Add Note Edit Step 6  ¶ 

  • If jammed paper is visible, grab onto the paper and remove by pulling up and towards yourself.

  • Jammed paper may require a large amount of force to be removed from printer.

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Add Note Edit Step 7 — Paper Jam Type 3  ¶ 

  • Located on the back of the printer, open up the cover by grabbing onto the tab and pulling down.

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Add Note Edit Step 8  ¶ 

  • In front of you will see two blue tabs, one on the left and right side.

  • First, push the top part of the tab in until the bottom part of the tab lifts up.

  • Grab onto the bottom part of the tab.

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