Before opening your iPod, ensure that the hold switch is in the locked position. The orange bar should be visible, indicating hold is active.

Opening the iPod can be challenging. Don't get discouraged if it takes you a few tries before the iPod is opened.

Insert a large iPod opening tool into the seam between the plastic front and metal rear panel of the iPod, near the headphone jack. The tool's edge should point towards the metal rear panel to prevent any accidental scratching of the plastic front.

Run the tool along the top seam toward the upper left corner of the iPod. Press the tool into the corner, creating a small gap on the side of the case.