Prior to disassembly, verify the hold switch is engaged to ensure the device will not turn on during the procedure.

If the device turns on while it is being disassembled it could cause irreversible damage to the device.

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Remove the top metal clip by inserting a Zune opening tool in between the faceplate and back cover and pulling gently back as shown in the images.

You should hear a 'click' as the clip detaches from the device.

Remove the two screws shown using a small Tri-Wing screwdriver.

You will need to use a very small Tri-Wing screwdriver to ensure that you do not strip the screws.

Insert the Zune opening tool between the faceplate and the back cover, starting from the top and slowly work your way around the device.

Work your way around the Zune until the back cover comes free. Remove the back plate and set it aside.

Remove the three screws (5.5mm by 3mm) from the backside of the Zune using a small Tri-Wing screwdriver.

Be sure to put this set of screws aside since they are a different size than any other screws in the device.

Use your finger or a Zune opening tool to pry back the two clear flaps.

Next lift the communications board that was being held down by the clear flaps.

Be careful not to accidentally detach the slim ribbon that connects between the communications board and the device.

Disconnect the ribbon with the plastic opening tool by flipping up the black plastic flap where the ribbon connects to the memory board.

Carefully pull the ribbon out of the memory board, ensuring that the black plastic flap is up before removal to avoid the ripping the ribbon.