Lay the laptop flat on a hard surface with the bottom facing up and the battery pack on the side closest to you.

Use both index fingers to push both spring tabs inwards towards the center of the laptop.

With the spring tabs pressed inward, use your fingernails to lift of the edge of the battery, pivoting it up and towards you.

Pull the battery pack up and away from you to completely free it from its recess in the case.

With the battery removed, locate the RAM cover.

Use your thumb to pry up the exposed edge of the RAM cover. Once this edge is lifted, the cover will come free.

With the RAM cover removed, carefully peel back the silver foil that protects the RAM.

Use the plastic opening tool to push aside the two silver tabs that hold down the RAM module.

• In order to detach the tabs , use the plastic opening tool to pull the tab slightly toward the battery pack, then push outward away from the RAM module.
• The RAM module will pop upward at a slight angle when both tabs are detached.

Carefully grasping the edges of the RAM module, slowly pull it free from the pin connectors underneath the edge of the foil.

Pull the RAM out at the same angle that it pops up naturally to. Ripping the RAM free at other angles can damage the fragile pins.

Remove RAM module entirely for repair or replacement.