I have an Ipod classic video, I have been trying to connected to my computer but my pc indicates that is an unknown device.I had ran the iTunes Diagnostic system and this is what was indicated.

Microsoft Windows Vista x64 x64 Home Premium Edition Service Pack 1 (Build 6001)

Hewlett-Packard HP Pavilion dv7 Notebook PC

iTunes 8.1.0.52

QuickTime 7.6

FairPlay 1.2.12

iPod Updater Library 8.1d19

CD Driver 2.1.0.0

CD Driver DLL 2.1.1.1

Apple Mobile Device 2.4.0.27

Apple Mobile Device Driver not found.

Bonjour 1.0.6.2 (118.5)

iTunes Serial Number 7C3389BD8585DDA2

Current user is not an administrator.

The current local date and time is 2009-04-01 11:05:11.

iTunes is not running in safe mode.

Video Display Information

ATI Technologies Inc., ATI Radeon HD 3200 Graphics

• External Plug-ins Information ****

No external plug-ins installed.

• Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {2FACF38E-CEB5-43AF-A805-B3857657A866}

Description: Atheros AR5009 802.11a/g/n WiFi Adapter

IP Address: 192.168.1.100

Subnet Mask: 255.255.255.0

Default Gateway: 192.168.1.1

DHCP Enabled: Yes

DHCP Server: 192.168.1.1

Lease Obtained: Wed Apr 01 09:43:21 2009

Lease Expires: Thu Apr 02 09:43:21 2009

DNS Servers: 167.206.254.1

167.206.254.1

167.206.254.2

Adapter Name: {9DA3C6DD-65DC-4552-962F-EA195FE85DB9}

Description: Realtek RTL8102E Family PCI-E Fast Ethernet NIC (NDIS 6.0)

IP Address: 0.0.0.0

Subnet Mask: 0.0.0.0

Default Gateway: 0.0.0.0

DHCP Enabled: Yes

DHCP Server:

Lease Obtained: Wed Dec 31 16:00:00 1969

Lease Expires: Wed Dec 31 16:00:00 1969

DNS Servers:

Active Connection: LAN Connection

Connected: Yes

Online: Yes

Using Modem: No

Using LAN: Yes

Using Proxy: No

SSL 3.0 Support: Enabled

TLS 1.0 Support: Enabled

Firewall Information

Windows Firewall is off.

Connection attempt to Apple web site was successful.

Connection attempt to iTunes Store was successful.

Secure connection attempt to iTunes Store was successful.

Secure connection attempt to iPhone activation server was successful.

Last successful store access was 2009-04-01 10:17:10.

The date and time on this computer is not set correctly. Secure connections to the iTunes Store may fail.

• iPod/iPhone Connectivity Tests ****

iPodService 8.1.0.52 is currently running.

iTunesHelper 8.1.0.52 is currently running.

Apple Mobile Device service 2.12.36.0 is currently running.

Universal Serial Bus Controllers:

Standard Enhanced PCI to USB Host Controller. Device is working properly.

Standard OpenHCD USB Host Controller. Device is working properly.

Standard OpenHCD USB Host Controller. Device is working properly.

No FireWire (IEEE 1394) Host Controller found.

• iPhone/iPod Touch Sync Tests ****

No iPhone or iPod found.

Can you please help !!!

[quote|IpodDiva]I have an Ipod classic video, I have been trying to connected to my computer but my pc indicates that is an unknown device.I had ran the iTunes Diagnostic system and this is what was indicated. Microsoft Windows Vista x64 x64 Home Premium Edition Service Pack 1 (Build 6001) Hewlett-Packard HP Pavilion dv7 Notebook PC iTunes 8.1.0.52 QuickTime 7.6 FairPlay 1.2.12 iPod Updater Library 8.1d19 CD Driver 2.1.0.0 CD Driver DLL 2.1.1.1 Apple Mobile Device 2.4.0.27 Apple Mobile Device Driver not found. Bonjour 1.0.6.2 (118.5) iTunes Serial Number 7C3389BD8585DDA2 Current user is not an administrator. The current local date and time is 2009-04-01 11:05:11. iTunes is not running in safe mode. Video Display Information ATI Technologies Inc., ATI Radeon HD 3200 Graphics **** External Plug-ins Information **** No external plug-ins installed. **** Network Connectivity Tests **** Network Adapter Information Adapter Name: {2FACF38E-CEB5-43AF-A805-B3857657A866} Description: Atheros AR5009 802.11a/g/n WiFi Adapter IP Address: 192.168.1.100 Subnet Mask: 255.255.255.0 Default Gateway: 192.168.1.1 DHCP Enabled: Yes DHCP Server: 192.168.1.1 Lease Obtained: Wed Apr 01 09:43:21 2009 Lease Expires: Thu Apr 02 09:43:21 2009 DNS Servers: 167.206.254.1 167.206.254.1 167.206.254.2 Adapter Name: {9DA3C6DD-65DC-4552-962F-EA195FE85DB9} Description: Realtek RTL8102E Family PCI-E Fast Ethernet NIC (NDIS 6.0) IP Address: 0.0.0.0 Subnet Mask: 0.0.0.0 Default Gateway: 0.0.0.0 DHCP Enabled: Yes DHCP Server: Lease Obtained: Wed Dec 31 16:00:00 1969 Lease Expires: Wed Dec 31 16:00:00 1969 DNS Servers: Active Connection: LAN Connection Connected: Yes Online: Yes Using Modem: No Using LAN: Yes Using Proxy: No SSL 3.0 Support: Enabled TLS 1.0 Support: Enabled Firewall Information Windows Firewall is off. Connection attempt to Apple web site was successful. Connection attempt to iTunes Store was successful. Secure connection attempt to iTunes Store was successful. Secure connection attempt to iPhone activation server was successful. Last successful store access was 2009-04-01 10:17:10. The date and time on this computer is not set correctly. Secure connections to the iTunes Store may fail. **** iPod/iPhone Connectivity Tests **** iPodService 8.1.0.52 is currently running. iTunesHelper 8.1.0.52 is currently running. Apple Mobile Device service 2.12.36.0 is currently running. Universal Serial Bus Controllers: Standard Enhanced PCI to USB Host Controller. Device is working properly. Standard OpenHCD USB Host Controller. Device is working properly. Standard OpenHCD USB Host Controller. Device is working properly. No FireWire (IEEE 1394) Host Controller found. **** iPhone/iPod Touch Sync Tests **** No iPhone or iPod found. Can you please help !!![/quote]