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Powerbook G4 - not booting & kernal panic

Flag Reply by lakota Nov 1 @ 3:00 PM

Hi.

I have a MAC Powerbook G4. I did a software update and now I cannot reboot. I get the grey screen with the apple logo but no spinning wheel, no motor sound.

I called Apple Tech & after going through several steps they said I need to bring it in for repair - $1000 (not worth it). Another point worth mentioning, they had me insert the installation disk (while computer OFF), then hold down the C key and press the power button ON. I got a kernal panic message. I guess my operating system and hard drive are not communicating with one another.

Do I need to install a new hard drive? Or, is there something else I can try? Can I re-install using the disk that came with the laptop by wiring it to my desktop? If so, how? I don't have the money for a new computer or the repair cost. Thanks!!!

Flag Reply reply by QEII Student IT Nov 1 @ 3:23 PM

It's interesting this came up as I had this problem a week ago. A new hard drive fixed the problem but I still got kernel panic with discs. You need a new hard drive and you need to image that hard drive via firewire.

Out of interest, was the software update Safari 4? That's what killed my iBook G4.

Flag Reply reply by Chris Green Nov 6 @ 1:31 PM

Try reseting the PMU, im not sure which model you have but there might be a guide here on how to do it.

Flag Reply reply by David Iwanicki Nov 7 @ 8:53 AM

$1000 is way out of line!

I have personally seen an issue in the last models of the PowerBook G4 where the optical drive actually fails, causing symptoms similar to what you report. To isolate the optical drive, follow the steps in the ifixit guide for your model to loosen and lift up the top case (try to not disconnect any cables - there is enough slack to flip it up like a hinge and rest it against the display). Then simply disconnect the optical drive connector from the logic board. Reconnect the keyboard cable if it detached and carefully set the top case back in place. Carefully connect power back to the unit (don't let anything touch the exposed circuit board while it is energized), and attempt to boot off of the hard drive. if it boots properly, you know the optical drive is bad.

If you are not comfortable with the above steps and are near an Apple Store, schedule a Genius Bar appointment - they do not charge for diagnosis done at the bar. They can tell you exactly what is wrong.

Replacing the optical drive or hard drive shouldn't cost more that $200 if done by a third-party (Apple will be more expensive, but also more thorough and comes with a 90 day warranty) - if you feel up to doing the repair yourself, you can get either drive for $100 or less right here at iFixit and use the guides to complete the repair. If you were comfortable with lifting the top case, then the hardest part is over - both drives are just 4 additional screws from replacement.

Flag Reply reply by lakota Nov 7 @ 10:14 PM

Thanks for all of your help! Appreciate it very much! And, a friend was able to apply some of the instructions posted to repair it. Many many thanks!

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