Hello Hugo,

I would be more than happy to assist you with your order. What is your order number? If you would like to reach me by email, feel free to send an email to: brady@ifixit.com.

[quote|Brady Cabe]Hello Hugo, I would be more than happy to assist you with your order. What is your order number? If you would like to reach me by email, feel free to send an email to: brady@ifixit.com.[/quote]

I Brady!

Already sent you email about the Order id: #115255

Label/Receipt Number: EC65 8862 779U S

Class: Express Mail International®

Status: Into Foreign Customs

Detailed Results:

Bullet Into Foreign Customs, September 29, 2009, 3:08 am, PORTUGAL

Bullet Into Foreign Customs, September 28, 2009, 1:24 am, PORTUGAL

Bullet Arrived Abroad, September 28, 2009, 1:23 am, PORTUGAL

Bullet International Dispatch, September 15, 2009, 7:10 pm, ISC LOS ANGELES CA (USPS)

Bullet Arrival

Bullet Processed through Sort Facility, September 14, 2009, 4:35 pm, GOLETA, CA 93199

Bullet Acceptance, September 14, 2009, 3:35 pm, ATASCADERO, CA 93422

Bullet Electronic Shipping Info Received, September 14, 2009

Today is 7 October! I made the order about a month ago.

The last result is "Bullet Into Foreign Customs, September 29, 2009, 3:08 am, PORTUGAL"

I sincerely believe that something is not right, or the order was stolen or disappeared in my opinion!

You should at least see what´s happening or try to see where are the products right now.

[quote|hugonogueira]I Brady! Already sent you email about the Order id: #115255 Label/Receipt Number: EC65 8862 779U S Class: Express Mail International® Status: Into Foreign Customs Detailed Results: Bullet Into Foreign Customs, September 29, 2009, 3:08 am, PORTUGAL Bullet Into Foreign Customs, September 28, 2009, 1:24 am, PORTUGAL Bullet Arrived Abroad, September 28, 2009, 1:23 am, PORTUGAL Bullet International Dispatch, September 15, 2009, 7:10 pm, ISC LOS ANGELES CA (USPS) Bullet Arrival Bullet Processed through Sort Facility, September 14, 2009, 4:35 pm, GOLETA, CA 93199 Bullet Acceptance, September 14, 2009, 3:35 pm, ATASCADERO, CA 93422 Bullet Electronic Shipping Info Received, September 14, 2009 Today is 7 October! I made the order about a month ago. The last result is "Bullet Into Foreign Customs, September 29, 2009, 3:08 am, PORTUGAL" I sincerely believe that something is not right, or the order was stolen or disappeared in my opinion! You should at least see what´s happening or try to see where are the products right now.[/quote]

What i am thinking it´s that united states postal services sucks!

I recomend you starting work with a better transporter like UPS DHL FEDEX or something like that!

And clear that if I did not need the products not annoy you with this.

The problem is that i paid and don´t have nothing a month later.

I sincerely hope i get what I ordered.

[quote|hugonogueira]What i am thinking it´s that united states postal services sucks! I recomend you starting work with a better transporter like UPS DHL FEDEX or something like that! And clear that if I did not need the products not annoy you with this. The problem is that i paid and don´t have nothing a month later. I sincerely hope i get what I ordered.[/quote]

I am very sorry about the hassle with your order. According to the tracking information, your order is still being processed by the customs office in your country. I do not think your order is lost, but rather your customs office is taking longer than average to process your shipment. The majority of the time that a package is held for this long, it ends up being delivered just fine. Thank you for your patience in this matter and please be assured that if your package is not delivered properly, we will do everything to make sure the matter is resolved. I wish we had control over this part of the process but we simply do not. Thank you and please send any more concerns on this matter to my email address: brady@ifixit.com. Have a nice day!

[quote|Brady Cabe]I am very sorry about the hassle with your order. According to the tracking information, your order is still being processed by the customs office in your country. I do not think your order is lost, but rather your customs office is taking longer than average to process your shipment. The majority of the time that a package is held for this long, it ends up being delivered just fine. Thank you for your patience in this matter and please be assured that if your package is not delivered properly, we will do everything to make sure the matter is resolved. I wish we had control over this part of the process but we simply do not. Thank you and please send any more concerns on this matter to my email address: brady@ifixit.com. Have a nice day![/quote]

Who are my customs office for contact them?

Is unacceptable that this is in process from the past 29 September...

Today is 8 October (two weeks later).

[quote|hugonogueira]Who are my customs office for contact them? Is unacceptable that this is in process from the past 29 September... Today is 8 October (two weeks later).[/quote]

I checked your tracking information this morning and it appears your package is finally out of the customs office. You should expect your package in the next several days. Again, I am sorry that there was such a delay with your order.

[quote|Brady Cabe]I checked your tracking information this morning and it appears your package is finally out of the customs office. You should expect your package in the next several days. Again, I am sorry that there was such a delay with your order.[/quote]

Hello!

Just to let you know i have received my order today.

Best regards,

[quote|hugonogueira]Hello! Just to let you know i have received my order today. Best regards,[/quote]

Hi hugo,

I'am also from Portugal, and I hgave ordered the same product for the iphone and it only taked one week to receive the order.

I guess I had lucky with the custom office, but I know that sometimes they delay more than it should.

Good luck in your repair.

I followed strictly the tutorial of ifixit with the video on youtube.

Just carefull at begining when oppening, just 45 degrees to disconect the cables before split the two parts.

Again, when heating to get the glue, carefull to not damage a thin rubber.

Finally with me the only problem was GPS signal. My GPS now rarely gets a good signal, I don't know if I have damaged anything.

Pbrookei

[quote|pbrookei]Hi hugo, I'am also from Portugal, and I hgave ordered the same product for the iphone and it only taked one week to receive the order. I guess I had lucky with the custom office, but I know that sometimes they delay more than it should. Good luck in your repair. I followed strictly the tutorial of ifixit with the video on youtube. Just carefull at begining when oppening, just 45 degrees to disconect the cables before split the two parts. Again, when heating to get the glue, carefull to not damage a thin rubber. Finally with me the only problem was GPS signal. My GPS now rarely gets a good signal, I don't know if I have damaged anything. Pbrookei[/quote]

That's great to hear! :)

[quote|Brady Cabe]That's great to hear! :)[/quote]

I replaced the digitizer and everything works fine!

No problems.

Thanks

[quote|hugonogueira]I replaced the digitizer and everything works fine! No problems. Thanks[/quote]

Awesome!

[quote|Brady Cabe]Awesome![/quote]