quentin, if it is an HE3 to manually unlock the door lock system:
1. Unplug the power cord from the outlet.
2. Remove the lower toe panel.
3. Reach up along the inside of the front panel and locate the bottom of the door latch assembly.
4. Located on the bottom of the door latch assembly is a tear-drop shaped tab.
5. Gently pull the tab down about ¼” or until a click is heard.
6. The door may now be opened.
Time to replace the door latch mechanism:-)