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Benjamin
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Why is my iPod classic directing me to www.apple.com/support/iPod

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ipod classic

80 GB

Color Black

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rj713 and oldturkey03

oldturkey03

My fourth generation iPod started doing that when the hard drive was dying. Other symptoms included freezing and a repeated clicking sound from the hard drive. Have you had other issues like that?

mister790,

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iTronics Repair
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Most likely it is a bad hard drive-- You can try to restore it on iTunes etc, but probably you will end up having to replace the hard drive.

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Ryan
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Red X and the support website indicate that the unit has a bad hard drive. In order to tell if your hard drive is bad you can go to diagnostic mode. To do that press and hold the center button and the menu button for about 5 the ipod will reboot and then press the back and center button to enter diagnostic mode. Press menu and find SMRT DAT . When you are in the SMRT DAT menu you will see Retracts, Reallocs and Pending. The number of Reallocs and Pending should be Zero. If it is not zero you have a bad hard drive also on the Retracts typically any number is find if it is over 250 i would just make sure that the HDD still sounds good while spinning. Also if is comes up blank it either need a new HDD cable or reconnection. If it says not supported it is most likely a bad HDD.

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Eric Henson
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No it have not

What is it the "you have not"? Is this a new question or a statement to something else :-) ?

oldturkey03,

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