0

Score

Avatar
Aliza
17

Asked

My printer wont scan.

History

It used to but now it won't. I also can't figure out how to reset up the wireless feature--it only funcions as a printer connected with USB to my computer.

Please help!

What computer are you connect to? What system are you running? When you did your last system upgrade did you go to HP and download the drivers for that system?

mayer,

Thank you so much--reinstalling the drivers seemed to do the trick. Aliza

Aliza,

Post Answer

4

Score

Avatar
markus weiher
29k

Answered

Accepted Answer

PermalinkHistory

what operating systemhave you installed ?

maybe the drivers must be re-installed in order to use the scanner.

resetting the wifi should work like this:

1. Press the Scan button (it also the Wireless menu button)

2. Select Wireless Settings

3. Scroll down and select Restore Network Defaults. Press Yes to acknowledge

4. The radio will turn off (the blue LED will go out). Select Enable Wireless

5. Select WPS

6. Select Push Button

+ Ralph

rj713,

hi Ralph, thanks so much for your reply. It almost is working. When I get to stage 6, it's getting hung up, but I'll keep trying.

Aliza,

It is still getting hung up while searching for the wireless connection, even though I have one. Any other ideas?

Aliza,

i've read about problems with this printer and osx - since you didn't tell us whatt computer you have, i can only guess that you are also running osx. try adding the printer again - it helped many others with the scanning issue

markus weiher,

Reinstalling the drivers seemed to ultimately do the trick. Thanks so much for your help! Aliza

Aliza,

Show 3 more comments

0

Score

Avatar
Deocadio Perez
1

Answered

PermalinkHistory

Install the All-in-one driver for hp photosmart c4780; it worked for me. I had the same problem like everyone of you. it was really hard to find this solution. it was a trial and error solution, but it finally worked.

http://h10025.www1.hp.com/ewfrf/wc/produ...

the original answer from almost two years ago says "the drivers must be re-installed in order to use the scanner" so pretty much the same thing that you are saying....:-)

oldturkey03,

0

Score

Avatar
david chase
133

Answered

PermalinkHistory

All you need to do is try by going to HP.com website and find the latest and updated driver for your device. Un-install the existing driver and the install it with new fresh driver and scan software.

Hopefully this shall solve your problem.

Add Your Answer

View Statistics:

Today: 2

This Week: 24

This Month: 163

All Time: 12,306