How do I get the tape to load?

The device powers up and opens correctly, but will not load the tape. Inside the mechanism strongly resembles a miniature VHS transport mechanism. So far I have tried several tapes, cleaning-both manually and with the tape supplied-and fiddling around inside with a screw driver. I wouldn't bother except my daughter's music recitals are on these tapes.

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I noticed you never got an answer to this. Are you still having this problem?

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