Error says paper jam, but there is not. What could cause this?
I have an artisan 837 all in one. It was working perfectly fine yesterday. Today it is telling me I have a paper jam. I went through the steps it told me to take 3 times. There is no paper jammed anywhere! each time I would finish with the steps and turn it back on, it would make a grinding sound, and then I get the same paper jam error message. I need some helpful advice if anyone has seen this before, please tell me what I should do.
Hello Kathy, Your printer makes a "grinding sound". This is usually to two areas:
1. Related to the printhead rail. It is either ink residue or dry. Try cleaning it with some water.
2. Paper pick up roller(s) not pick up. Clean them with a terry cloth towel that has a little water or a multi-purpose cleaner.