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gjlecointe
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Dead wifi (greyed out)

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I cannot turn the wifi on. But every time I remove the back cover, the wifi works. I put the back cover back on and within a couple of days the wifi is greyed out again! I cannot see anything wrong with the iPhone.

Edited by: machead3 and oldturkey03 ( ) , oldturkey03 ( )

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pollytintop
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if the wifi only works when the cover is off then it suggests a physical problem. either the back is warping the contacts or preventing signal to get through. take a look at the midframe-is it bent , has phone been dropped?

Thank you for the suggestion! Yes the phone has been dropped but it is in an otterbox. The back cover is straight but you did mention the contacts. So I removed the plate with the screw and bent the 2 contacts out to make a better connection. Reinstalled and it seems to be working. Fingers crossed. Thank you again for the help

gjlecointe,

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YoloRepair ca
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I've seen this issue quite a bit.

It's definitely not software related, but hardware related.

What you need to do is:

1) remove the back glass and unplug the battery and remove it.

2) Remove the Emi shield that covers the LCD connector

3) inspect the board and you will see a black big chip (the wifi IC). Looking straight down with the charging pins closer to you, it'll be on the right.

4) THE FIX - you need a hot air type of tool. I'm not sure if a hair dryer will do the trick, but I use a heat gun. You need to apply slight amount of heat. NOT a lot. Just enough to get it hot but not too hot (too hot = you can't touch) like I said, slight heat.

5) put the phone back together and voila. Works!

I've seen roughly 3 phones already same issue same fix. No warranties so far.

YoloRepair, I have this same problem. You say not to use too much heat, but yet this fix requires a reflow? That's a bit contradicting. To reflow you'd have to get it pretty hot to reflow the solder (over 360 deg). I am slightly confused. I have a hot air station so I can precisely control the temperature and speed of the air.

todd,

Thanks YoloRepair for fix and Todd for link/explanations, This worked for me as well. I had Wifi greyed out and Bluetooth not working on my iphone 4s. Wifi/Bluetooth address still available. I tried everything. Heating up the Wifi chip using a hair drier for about 10-20 seconds, to get it hot enough repaired this kind of "hardware bug".

Valis,

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todd
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I can confirm that YoloRepair's fix does work. I did it on my phone today that had the greyed out Wifi issue. I want to add and clarify a few things that might help the next person:

Watch this video before doing anything: http://youtu.be/ZHH-zbNgJx0 You don't need to follow all the steps, just the ones on how to open the phone, disconnect the battery, and remove the EMI Shield. That's all you need to do to disassemble. You will need a pentalobe screwdriver to open the phone and a spudger definitely helps with prying and whatnot. You can buy them both of course on iFixit.

I disassembled and using a hot air station, put hot air on the wifi chip and heated the surface to almost 400 deg F. I used a heat sensor to read the temperature as I was heating it up. It only took maybe 5 seconds. I would strongly recommend this method over a heat gun as the air temp is easier to control and put down on the chip. You don't want to heat anywhere else, and you don't want to overheat and potentially blow the chip or other components off the board. That is it; i reassembled and wifi turned on and has stayed on and has stayed connected thus far.

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Tom Chai
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restore the phone. if it does't work, take it back to the apple store.

Thank you for the suggestion! Restoring did not help :(

gjlecointe,

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Country Computer Service
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I had an issue like this a few weeks ago. When I reconnected the black wifi cable I slightly disformed the silver round receptacle on the logic board. I used a pair of small needle nose pliers to repair it. I also thoroughly cleaned the antenna wire and receptacle (99.9% alcohol and a softw cloth wipe)... (They can be a pain to get reconnected sometimes, you know, twist, snap, twist).

Another problem, if you can't resolve it with all of the above great advice from others, is a potentially flaky wifi antenna chip. Their could be a stress break in a solder joint and by applying and removing pressure creating a temporary connection.

http://www.parts4repair.com/iphpne-4s-wi...

thanks to OldTurkey for that link a while back when I was searching for a power ic. :)

good luck!

Edited by: Country Computer Service ( )

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Austin Harris
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There could be several issues causing this. If you've already tried the basics such as restoring (which i doubt will help) then you should check to make sure the wifi grounding chip is in place along with its corresponding screw. They're located at the top inside of the iphone where the 5 screws go together to hold down the plate covering the lcd/digitizer/power button flex cables. The top LONG screw needs to be in place as well as a tiny seemingly pointless piece of grounding metal on the back of the plate cover. I cant seem to find a picture but if i do, ill post it for ya here

And sorry for the late response, i meant to post yesterday but got distracted at work

Austin Harris,

Long screw is only important for iPhone 4 GSM. Also, greyed out wifi always means that system did not properly recognize the wifi hardware. Reboot and/or restore would be the only useful fix. If still doesn't work. Then the wifi chip is dead.

Tom Chai,

Thank you Tom and Austin! It does appear that the issue could be bad contacts from the small plate with the screw. So I did bend the 2 prongs out slightly to make better contact. It seems to work now but time will tell! I do appreciate your help. Thank you

gjlecointe,

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wayne
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I have done about 8 hours research on this problem. Very rarely does anybody talk about the software component of this issue. So frustrating. You can go to the fix at the bottom if you get bored

***The problem. Wifi is Greyed out (Wifi is Grayed out) It will come back on intermittently / at random and then drop out for long periods.

1/ It would seem if I put it in front of a heater, into the freezer it would work for a short period of time. (Thinking it was the chip solder problem)

2/ I found if I turned off WIFI, Cellular data, blue tooth, and put it into air-plane mode (you have to do all these things for the experiment to work and the stack to be rebuilt temporarily) Then fully turn the phone off (power it down) Wait a sec and then turn it back on. Then you can turn your data services back on. If you find that your wifi comes back on temporarily you may very well have a driver service interruption problem. The wifi/blue chip driver will restart ok but another service will start and cause a over flow problem.

***Explanation of how I found the problem

Anyhow I was frustrated that apple did not have a way of sending sms like the Samsung Kies software does. I went to the Apple store and installed quite a few programs that promised this functionality. None of them did.

So I uninstalled them all. A couple of days later when I rebooted my phone after a while the Wifi stopped working and would not connect. I then turned Wifi off and tried to turn it back on but it wouldn't. It just became Greyed out. That is where my problems started. (I didn't realise the 2 issues were related)

***The fix

After reading allot via mr Google I decided to reinstall my system via Itunes. I updated to the latest version of Itunes. (iTunes 11.0.4 for Windows (64-bit)

I did a restore from back up. (no luck (read no fix)

Looked at the update version (it wanted me to update to 6.1.3) (no go as I have read many people do this but the problem comes back after a couple of days to a week - so this possibly was not the solution (wanted to keep it up my sleeve)

******Back the **** up people and make sure the backup works*****

I then Jailbroke my phone via Evasion. Installed Ilux RAT via cydia and used option 12. (please note option 1 will not fix your problem)***Read the instructions*** and it worked. WARNING THIS WILL WIPE YOUR PHONE AND TAKE IT BACK TO VIRGIN JAILBROKEN STATE*** My wifi worked perfectly. I then installed my back up from Itunes to my phone. All is perfect in the world.

Update

*****Important update******

A few days ago I spoke to a apple tech that explained to me that it is now a well known problem. It is a issue with a large batch of chips. It seems that the chip has some sort of a built in expiry date. He could not expound on the issue or comment further. I asked him if updating the software had anything to do with the issue. He replied that he could not comment on the fact that the update to any software triggers the issue. A interesting choice of words and a answer in itself. It is good that Apple is finally taking hold of this problem. I did not have to pay a cent to swap my 16 month old (4 months out of warranty) Iphone 4S (64 gig) Interestingly in over a year the battery had reached the end of its life cycle as well according to the instore test the tech did. My other 4S that I have for personal use and bought in the same week from a different store does not have this problem. With a new phone came a new battery and os 6.1 (I was so glad it was not 6.1.3)

(no paying $200, No questions, so glad to have a phone that works again)

It seems all the trick above just reset the lease expiry date of the chip and let it work again for a little time till the lease is expired and the software shuts it down again)

Edited by: wayne ( )

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Dave
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I'm having trouble identifying the tabs mentioned by Austin Harris and gjlecointe.

I am looking at the following pages:

iPhone 4S Teardown

iPhone 4S Display Assembly Replacement

Can someone point me to the specific grounding tabs to check?

Dave, Step 18 in the display guide shows the grounding clip and the screw. The grounding clip has the 2 connectors.

gjlecointe,

Thank You! So I assume you remove the screw/plate, bend the tabs so they will exert more pressure when screwed back down, then reinstall(avoiding finger oil)? Just checking, you said bend them "out" but I'm thinking "in" toward the logic board makes more sense. Still researching, pentalobe driver on the way. No doubt it will be obvious once I get it open.

Dave,

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con
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Austin is on about the iPhone 4 the long screw for the wifi is not the same in the 4s

the 4s has a component that clips in

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Jim
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I am not sure why, but I took the Otter Box off and squeezed the case a few times and it worked! That was after the restore that failed to fix the problem. I am now convinced the grounding issue is the cause. Stay tuned.......

Update...does not work properly yet. The settings screen shows WIFI off, but when you access the WIFI option it shows "on" and searching for network, but never finds one.

Edited by: Jim ( )

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Stephen Donnan
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Tried all the apple suggestions and in the end asked O2 to look at it, they wanted to charge me £136!! I decided to change to a HTC one which is a much better phone. Anyway now I didn't need the iPhone 4s I tried a solution I saw on utube. Turn the phone off and wrap the phone in a cloth and put it in the freezer for 20 mins. Take it out and switch it on and you wont believe it but it now works, WiFi is on and connect to networks at home and at work. No idea why cooling the phone fixes it but who cares it's now for sale on eBay!!

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Noname
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there is a prob with the wifi chip.. either you have drop it down or the heat sink has been damage due to overheating

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Chris cortez
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Ok someone told me to take a hair dryer and use it on the earbud plug. I set mine on the counter since it was too hot to hold and with the phone on direct the hair dryer in the headphones jack until it goes into the too hot phone needs to cool down screen. Then once it does go back to the reset all network settings screen then bam! It works. We have been having problems with iPhone 4S and since the hair dryer fix it's all good. Wish I could remember who told me how to do this cus I would thank them

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jake76549
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This fix worked on my 4s. Dropped it and broke the back glass. Noticed the wifi went out the next day. Replaced the glass via amazon and then disassembled to point of accessing the wifi chip. For heat, I used a butane torch with 'hot air' tip so it isn't direct flame and just heated it till I could just hold my finger on without burning (I don't have a thermometer to test). Reassembled and bam! Works. Many thanks!!!

Edited by: jake76549 ( )

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Vien
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Yolo's repair trick by heating up the wifi chip for about 15 seconds up to around 400 degrees F does work, but it seems to be only temporary because Apple has not corrected the iOS 7 programming program..which is the root of all the problems it seems. I followed Todd's advice and only took out the battery and the EMI shield.....isolating the heat source to the wifi chip as much as possible does not hurt. I had to repeat the process two weeks later because it most likely overheated again. Thanks for the great tips!

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will
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Had the same problem after updating the software twice recently. I tried everything from resetting network connections, updating/syncing with itunes, switching off airplane mode, factory reset, etc. etc. I put it in the feezer and this fixed the problem for only a few hours. I then tried the hairdryer and it only worked for a few hours too.

But then I read that you need to get the iphone really hot and focus on the top right section of the front of the phone with the hairdryer. I used the hairdryer for 3-4 minutes and the phone was quite hot. I read the hotter the better but I didnt want to risk too much heat. But it was hot after this. I immediately switched on the iphone and my wifi signal was better then ever. After a few weeks I then received another ios update and decided to chance the update a few days ago. I immediately lost the wifi again but repeated the hairdryer treatment and once again wifi back and working really well. So, try it and see. Definitely worked for me. Lingmell.

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Mark
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Genius Bar gent told me that this is a hardware problem that Apple is having randomly with 4s phones. I had backed up yesterday. He smiled took my phone and produced a new 4s that works fine (at least so far).

Whole problem resolved in 10 minutes. Friendly and apologetic.

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Bob
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Hair dryer trick has worked for me 3 times now. Each reset has lasted about a week. Apple insists its a hardware problem and since the phone is over a year old won't replace it without paying full retail. Not happy with Apple at all.

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mohamed
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http://www.iphoneincanada.ca/how-to/fix-...

guys this is the solution

its working and well working without any issues

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Danila Vershinin
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The blowdryer method is actually working. Had stable Wi-Fi connectivity for 5 days

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gjlecointe
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Well I posted this this issue and I've tried everything even the Canadian hair blow drier solution :) Nope I still have a grey wifi :( so I came to the conclusion that I have a DEAD wifi chip on the MB :(

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Michael Abejo
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I just turned my phone off. I let it rest for minutes then turned it back on. Wifi is not greyed out anymore but I still can't connect to any networks. Everytime I try to connect to a network it will only tell me that it is unable to do so. Then, whenever i tried to turn it off, my screen would freeze. I guess I just have to drain the battery totally and let it rest for hours, or days, then I'll try if it will work again then. With hopes!

*UPDATE*

It doesn't seem to work. Guess I'll have to do something else then.

Edited by: Michael Abejo ( )

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gage
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Its almost as though the phones are programmed to stop working so you need to pay for a replacement or upgrade.. This problem is all over the internet, most time there is no reason for it, phone isn't hot or even warm. In most cases the phone is literally not even being held.

Ive seen this all to often to be just a technical fluke. I've worked for Bell mobility, Telus mobility and ive seen this probelm atleast once every 2 weeks, some weeks ive seen it up 4 -7 times. And it always seems to be between 1.5 - 3 years of the person owning the device.

I can accept that it could be a faulty transmitter and reciever but it happens accross all iphones and not just the older models... Why do people have to pay for a replacement when its clearly a manufacturer defect? This is unacceptable to me. Just another cash cow, weather it was intended or not.

I currently work at sasktel in canada (cell carrier) and i was helping a lady with her personal hotspot and the BT and WIFI stopped working right in the middle our session.

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