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Holly
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Lost pics after screen replacement

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I replaced screens before on two different iPhones. The last one I did yesterday made all of the pictures delete. I have taken it apart and put it back together again to make sure all is right. I do have a tiny, tiny piece of black looks like almost like what would cover a wire or something that is tiny that came out somewhere in the process and that has never happened before. Do you think that's the cause? Anyone know what to do? There were tons of pics and videos on iPhone and now nothing. Downloaded an app to see if it would view pics on there and nothing. Reset it and all that. Still nothing. Anyone know what part in the back stores pics so I can carefully examine that?

Thanks.

Edited by: oldturkey03 ( )

This happened to me today after trying to replace my screen. However, the replacement screen was defective and we ended up having to put the old, broken screen back on. Do you think this has anything to do with it?

Christine Loehr,

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oldturkey03
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Holly, the iPhone safes its contents to a NAND chip. Your screen repair should not have deleted those. The images/videos etc are usually deleted by accident due to a restore etc. If you have a recent restore from that iPhone, you can try and recover the files from there. Of course there is also some commercial iPhone data recovery software that might recover some of this. Ultimately, the last thing at this time to do, is to install other apps onto this phone. Any chance of recovering anything will decrease due to these apps etc. possibly overwriting remaining data. I do not believe that "tiny, tiny piece of black looks like almost like what would cover a wire " this is related. You may want to consider posting an image of the part with your original question. That way it may get identified. Hope this helps, good luck.

The phone has never been hooked up to the computer. It's never been restored and iCloud is not on.

Holly,

Sounds like I offended you, that was never my intention. All I wanted to point out is, that the iPhone stores all the images/videos etc to its memory IC's. Replacing the screen would not have accessed the memory.

oldturkey03,

No you didn't offend me at all! I was in a hurry and just replying that it has never been restored and never hooked up to the computer hoping that may help. I know it's dumb of me to never have hooked the phone up to the computer so there wasn't a backup. Do you know any of the software that you mentioned that may help?

Holly,

How do I upload a pic of the iPhone piece on here so people can see it?

Holly,

Here's the black piece pic on another link that came out but doesn't tell me where it goes. http://www.ifixit.com/Answers/View/87194...

Holly,

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schizm00
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OK so here's the deal with the whole "pictures are gone / missing after iPhone screen replacement" situation.

It's nothing that the techs are doing so far as I can tell to date. I'd love to know what is causing this so if anyone has a theory, please chime in.

Now, with that said, we had never had this issue before after well over 3,500 repairs. Until recently. We've had this happen to 2 phones in the last few weeks. And believe me, we are professionals, so I don't know what to make of it.

But here's the good news. The customers (or your) photos are still there. It's just that the camera roll preferences are trashed or screwed up. Here's how we know.

As mentioned above, Funbox is a solution. But we bypassed that because we use Phoneview for our data retrieval. Or iExplorer. I think you have to pay for both, but anyway........ when we plugged the customers iPhone into Phoneview, all of his pictures were there. So until we can find a cause for this issue in the community, you will need to use one of the 3 above mentioned programs and backup / copy / extract all of those photos to a safe place (like into a folder on your desktop), then re-synch them back to your iPhone.

Yes a pain, but hey, you just got your pictures back, no?

On another note, why not just restore from iCloud backup? Oh, you don't have any backups? **SLAP!**

Learn this lesson now and go turn on iCloud backups over WiFi in Settings>iCloud>Backup and Restore. Now! Because if you had last nights backup, we wouldn't even be discussing this right now.

Hope this helps, and please, CONTRIBUTE YOUR FINDINGS about this issue.

Thanks.

P.S. DO NOT FOLLOW THE INSTRUCTIONS IN THE POST BELOW BY IVY. NOT ADVISED AT ALL.

Edited by: schizm00 ( )

Hi there, I do iPhone repair for a living, and as you said, suddenly I had 3-4 cases of pictures disappearing from iPhones (4, may be 4S?) after having changed the screen assemblies. I was able to retrieve them with Wondershare, no issue there. Then as suddenly as it appeared, this issue stopped. Back then, we took habit of backing-up every phone before changing the screen assembly… Could be some version of iOS that caused it?

Rany,

Thank you SOOO much @Josh and @schizm00 !!!! I followed the tutorial on http://icellandrepair.com/archives/556 and it worked flawlessly the first time. EVERYONE:: DO NOT PANIC! These guys have the solution and it works! From one repair shop to another, these guys are life savers!! Thanks again guys!!

Jason Duvall,

*SOLVED* (thanks to schezm00) I used iFunbox to retrieve the pics from my mother-in-laws phone ... worked a treat. # Download and install iFunbox # Connect device to PC # Select "Quick Toolbox" > "Export Files and Data" > "Camera Roll" # Select a destination folder to backup to # Relax as your photos magically appear on your PC :) Hope this helps other people with their photos disappeared from iphone problem

JDaus,

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Josh
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We have ran across the problem occasionaly through the years but have noticed it seems to be happening more and more lately. We just recently wrote a tutorial on how to restore the photos in a pretty quick and painless process. I would do yourself a favor and read it and if you follow the tutorial you wont be disapointed i promise. How to Restore lost or deleted iPhone Pictures after a screen replacement

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tao ling
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No matter how you lost iPhone pictures, as long the space has not been overwritten, you can recover the lost pictures. To be brief, here are 3 methods for you to recover the pictures:

1. Restore deleted or lost pictures from iTunes backup

2. Retrieve deleted photos from iCloud backup

3. Recover lost pictures from iPhone and other iOS devices directly without any backup

Read more here:

http://www.tenorshare.com/products/iphon...

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Adam
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That piece is a bumper that goes on the top left corner of the mainboard, and prevents the digitizer and LCD flex cables from coming into direct contact with the sharp corners of the mainboard.

Please keep us posted on the loss of photos. This just happened to me today on an iPhone 4s repair, no restore, nothing otherwise notable, but my client complained of photos missing.

I couldn't bring the photos back. I downloaded many different types of software and the only way to get some back is if it has been backed up to iTunes. This phone has never been backed up before. The photos are still on the phone bc the space is still full but it is listed as "other" on the storage when plugged into iTunes not as photos. I tried everything possible and can't get them back. There is software that brings them back without an iTunes backup but not for the 4s. It's for the 4 and below. It says coming soon for 4s and 5 but I'm not sure how long is has been saying coming soon. The best thing I can think is that I replaced the screen once and it was a dead screen. The phone worker bc I could hear Siri but the screen was dead. So I was trying to get the screen on by moving my hand on screen and pushing the lock and home button. It didn't work so I replaced screen again w a working one. So the only thing I can come up w is that I happened to delete all photos when the screen was on but not viewable.

Holly,

I'm not going to download or add anything to the phone in hopes that they will come out w the 4s software and I can get back what hasn't been written over. I found out what that black piece was I am goin to put that back today and see if that magically brings them back but I doubt it.

Holly,

Holly-- you can use the "i-FunBox" software application to retrieve the photos from your phone's memory. You can then re-sync them through iTunes.

Adam,

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ivy123
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How to Recover Deleted Photos from iPhone

Step 1. connect your iPhone to your computer

Connect your iPhone to your computer and launch the program

Step 2. Download a plug-in separately for your iPhone 4 or iPhone 3GS

Before scanning your iPhone for deleted pictures, you should download a plug-in. The plug-in will show up once the iPhone is connected. Just click the "Download" button. After downloading it

Step 3.follow instructions to scan your iPhone

Before you perform recovery, you ought to enter the system of your iPhone. Follow the steps below:

1. Hold your iPhone and click "Start".

2. Press the Home and Power buttons at the same time when you click "Start",and hold them for exactly 10 seconds.

3. After 10 seconds, release the Power button and keep pressing the Home button for another 15 seconds.

Step 4. preview and recover photos from iPhone

After a while, you can see all the found photos in camera gallery, to preview your photos, you can choose Camera Roll or Photo Stream. The photos to be selected are not only the deleted ones but also the remained ones. Since you want to recover those deleted pictures, you should refine the result by turning on the button. Mark those you want, and click "Recover" to save them on your computer.

Read more: http://www.recovery-ipad.com/

Ivy is a spammer. Do NOT follow those instructions. In fact, you can't follow those instructions anyway. Example: "Connect your iPhone to your computer and launch the program" Ugh.....WHAT PROGRAM? iTunes, FunBox, Phoneview? Anyone reading your entry will be immediately confused. ___________________________________ Example: "Download a plug-in" What. The. !@#$. A plug-in? What plug-in. _______________________________ Example: "Before scanning your iPhone for deleted pictures, you should download a plug-in. The plug-in will show up once the iPhone is connected. Just click the "Download" button. After downloading it" Are you serious? Is this even english? This makes literally zero sense to me. And now the part that worries me the most. ___________________________ Example: "2. Press the Home and Power buttons at the same time when you click "Start",and hold them for exactly 10 seconds. 3. After 10 seconds, release the Power button and keep pressing the Home button for another 15 seconds." _________________________ Ivy is telling you to put your iPhone into DFU or Recovery mode. DO NOT DO THAT AS IT IS NOT NEEDED TO RETRIEVE YOUR PICTURES, AND AN ACTUALLY CAUSE MORE DAMAGE OVERALL. Just follow the steps in my post above "Ivy"'s.

schizm00,

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Hitordie
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I have a theory... try taking the camera off and plugging it in again and do a hard reset. See if this helps. I have noticed on a repair i have done before, that i touched the side of the camera with my screw driver i grounded it and the light on the camera flashed. Im thinking it has something to do with this. I havent had the problem of missing photo's yet but its worth a shot trying to solve the issue.

Also Maybe putting a new camera in then doing a Hard Reset. Hope this helps point yall to the right direction!

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Zhenzhe
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All my photos were disappeared after screen displacement. it is so weird.

However, after trying many times, here is the Solution!!!

1. Use any software you like to explore the content of iPhone

2. Go to /private/var/mobile/Media/

3. Delete PhotoData folder

4. Reboot iphone

5. Lauch photo app on IOS

6. Wait for 5 mins to rebuild the photo database and thumbnails

DONE! Every photo should be back now.

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Gkayla
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If you still have your phone in good shape and need to retrieve deleted pictures from iPhone due to update failure or mistakenly erased data for example you can do so by using your iPhone, computer and a software. You want to do this as soon as possible after losing data for best result.

What you do is you connect your phone to your computer. Download a recovery software to your computer, that will bring all the data back for you. You then chose the files that you want to put back on to your iPhone and let the software do the magic.

More guide: how to recover deleted photos from iPhone

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Leanne
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Hi all....my daughter lost most of her photos on her phone from a recent holiday......they were there one minute and gone the next.....she had the screen replaced a couple of days prior and they were still there then.....we have taken the phone to an apple store hoping they could retrieve them with no luck....they said they ran a couple of programs and couldn't find anything wrong with software or hardware of the phone....they did say Instagram was corrupt but would not be the reason.....they had no idea why this happened......will these programs above work or will we be wasting our time and they are gone for good.....frustrated to sAy the least...

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Adam
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Hey Leanne,

There absolutely is a solution. It takes a little software knowledge, but there is absolutely a solution.

The photos are still stored on the internal flash chip, however the iOS no longer recognizes them.

1) Download iFunbox. It is a software application that allows you to interact with your iPhone much more technically than iTunes.

2) Plug your phone into your computer running iFunbox. At the top of the application navigate to "iFunbox Classic"

3) Choose "Raw File System" from the menu on the left. Navigate to the folder DCIM.

4) Highlight with a drag selection all of the folders in the DCIM folder and select "Copy To" and select a destination on your hard drive.

4b) Now that you have copied and VERIFIED that all the photos are retrieved, delete the folders inside the DCIM folder

5) After this finishes, close iFunbox and open iTunes. Wait for it to connect to the iPhone and navigate to the area that manages your iPhone

6) Select the tab for photos and select copy from folder. Find the folder you previously copied the photos from iFunbox into. Make sure the check box is set to copy videos.

7) Allow your iPhone to sync. Your photos will be returned to the iPhone and recognized by the iOS. Consider turning on iCloud backup to avoid this issue in the future.

If you like, you can also feel free to ship it to our shop and we will gladly resolve the issue for you.

Edited by: oldturkey03 ( )

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Gasdoc
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I have also had this issue with disappearing photos. Tried using third party software but could not get beyond viewing the DCIM folder. My solution was uninstalling in the following order. ITunes, Apple software update, apple mobile device support, bonjour. Reinstalling iTunes after this enabled me to look further in to the DCIM folder and sub folders to find the photos.

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