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Original post by bayleigh70,

Title:

iPod freezes iTunes and "computer" won't go to disk mode and more.

Text:

It wasn't dropped recently or knowingly mistreated. Every time we plug it into ANY computer (we've tried 3), using any USB (we've tried 2) cord it freezes iTunes and doesn't even show up on iTunes. If I try to look at it using "computer" (using Windows Vista or Windows 7) it freezes that too. We tried running the diagnostic test. It won't go past detecting "FW". Which I don't understand. I tried looking FW up and it looks like something this iPod doesn't even use. I have looked at all 13 of the support pages, clicking the titles that looked helpful and one suggested reformatting by placing the iPod into disk mode, then going into iTunes. I can't even get the iPod into disk mode! It doesn't respond at all.

It is supposedly empty: no music, videos, podcasts, photos or contacts but it claims that 48.5 GB are being used with only 25.7 GB free (it is an 80GB) and all 48.5 GB in use fall into the "other" category. It says it has three games, but none launch.

Ummmm.... I think that is everything. As you can undoubtedly tell, I am no technological genius. Just a Mommy who has been able to follow clear (read: 'idiot-proof') instructions in the past to fix computer issues. I'd love to be the hero and fix my teenager's favourite "toy". It has been like this a few weeks now and she really misses it. I am NOT replacing it.

Any and all help will be gratefully appreciated.

Thank you

Device:

iPod Classic

Status:

open